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10325
April 2nd, 2015 10:00
Blank Windows loop then blank screen with mouse pointer
My Dell XPS 15 just goes to a blank screen now. I was required to do a Dell update and restarted my computer. Then it started to go to the FastAccess screen for less than one second then go blank for about 3 seconds. After about 10 minutes it would stop doing that cycle then it screen was blank. I could move the mouse and see the point and that was it. I keep pushing the space bar and putting in my password on the blank screen. Then after about a half hour it show up with my desktop with the right side of my screen was black (about three to five inches). So I uninstalled FastAccess and restarted my computer. Now it still does that 1 second on and 3 seconds off but now FastAccess does not show up. It flashes the wifi symbol in the lower left hand corner. After about 10 minutes I can move the mouse pointer on the blank screen. Tried the password thing and it is not working this time. Any ideas on what I have to do to fix this? I am in the military and Philippines for work and I was able to pull all my files off while it was working but I need to get this fixed.
Any ideas? I love my Dell, I just need to get this fixed.
I am using windows 8.1. The laptop I have is XPS 15 with the 3800 res and 512 SSD. Please help!
DELL-Hemalatha
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2.8K Posts
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April 2nd, 2015 12:00
Hello Phillip,
Can you please try connecting an external monitor and check if it projects display.
Try the following steps post the above troubleshooting.
Shut down system. Hold the fn key on keyboard and turn on the system which should initiate diagnostics by default. Once the test starts just leave the machine for about 10-15 minutes and observe if it emits any beeps, and count the sequence, if possible please try to record and send it across via PM. During beeps observe if you see any faint display.
Regards
PhillipsFam
4 Posts
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April 2nd, 2015 18:00
Thank you for the advice. I tried that and there was nothing.
I did fix the computer. When it was booting I pressed all the F keys and it gave me the option to restore. It keep all my files, I just had to load chrome, MS Office and a few other programs. Not that big of a deal. I thought there was a way to restore and keep everything. Guess not. Thanks again for trying to help!
DELL-Hemalatha
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April 2nd, 2015 23:00
Hi,
Glad that its working now.
Have a good one.
Regards