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11389
December 11th, 2012 10:00
Blue Screen and errors on hard drive
Hi
I'm writing here because of some errors appearing on my "dell studio 1737". I got it in 2007 and I have never had any problems with hard drive.
From a few months a blue screen, once-twice a day, stops all process and quits unexpectedly the session. Sometimes in the past I saw this kind of error, but often it was caused by a driver, an installation and so on... And it disappeared as it came.
I made a photo to this screen, i'm sorry for its bad quality:
I have done an online "Dell PC Diagnostics" and it has just noticed me this:
Disco rigido: WDC WD3200BEVT-75ZCT2 ATA Device
Test di lettura mirato
Non Riuscito
(...)
Autotest breve di SMART
Non Riuscito
In English it could be:
HARD DRIVE - AIMED LECTURE TEST - FAILED
SHORT SMART AUTOTEST - FAILED
I'm sorry for my imprecise english, I hope that you'll understand me and help me.
Thank you all.
ps: isn't it free a call to the technical support if I am without a guarantee?
0 events found
Prateek K
2 Intern
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943 Posts
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December 11th, 2012 10:00
Hi
I would suggest you to run Dell diagnostics on the system, to run diagnostics Turn on the system, press at the initial Dell logo screen, and select Diagnostics from the boot menu. In case you get an error message please make a note of that.
Please reply if you have any further questions
Thanks & Regards
Prateek K
#iworkfordell
Vrigi
9 Posts
0
December 11th, 2012 15:00
thank you very much. I'll let you know how this is going to be
Vrigi
9 Posts
0
December 12th, 2012 06:00
Hi. I got this error message:
error code 2000-0146
Hard drive 0 - self test log
contains previous errors
with 'symptom tree' tool this one:
in Smart long self test
0F00:075D
DISK_0 - Self test Read Errors
Thank you in advance
ejn63
11 Legend
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87.5K Posts
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321.3K Points
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December 12th, 2012 07:00
You need a new, 2.5" 9.5 mm or slimmer, SATA notebook hard drive. Yours has failed.
Vrigi
9 Posts
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December 12th, 2012 08:00
*does dell sell it
Vrigi
9 Posts
0
December 12th, 2012 08:00
oh... I don't know which computer part is, I don't know much about hardware... Is it serious? Will I lost my data? Does it dell sell and how much does it cost?
Thank you in advance