There are few steps I would suggest which might help in fixing this issue.
1. Releasing the flea power. -- Disconnect all the external peripherals from the computer including the battery and the ac adapter and release the flea power by pressing and holding the power button for 5 to 10 seconds. Turn on the computer and check.
2. Run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. If the test passes on all the hardware components, follow the next step.
4. Check in Safe Mode. -- Restart the computer. -- Keep tapping F8 on the Dell Logo Screen. -- Once the computer enters Advanced Boot Option, select Safe Mode. -- Press Enter. -- Check if the computer is booting into safe mode.
Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.
i ordered the restore disc from dell, and rebooted my laptop with that disc. it started up, but now it can't find my network adaptor so i am unable to log onto the internet and update everything.if i buy an ethernet cord will i be able to log on with a wired connection. i have a desktop,a toshiba laptop, and 4 tablets that connect wirelessly with no problem as well as 2 game systems. it's just my dell that won't connect. it worked before my laptop crashed. would a clean boot prevent the wireless adaptor from being found?
Thank you for replying. Trying the wired connection might help us. However, since you have different computer, you can download the network drivers onto a flash drive and install it by connecting the flash drive to this computer. Please click here to download the wireless drivers. Select the wireless driver for the system and download the driver. Save it on to a flash drive, connect it to the N5030 and install the driver from the flash drive. Restart the computer and check the functionality.
DELL-Allan D
4 Operator
•
2.6K Posts
0
January 26th, 2013 18:00
Hello Rydangel,
There are few steps I would suggest which might help in fixing this issue.
1. Releasing the flea power.
-- Disconnect all the external peripherals from the computer including the battery and the ac adapter and release the flea power by pressing and holding the power button for 5 to 10 seconds. Turn on the computer and check.
2. Run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics.
Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. If the test passes on all the hardware components, follow the next step.
3. Try a performing a Clean Boot. Please refer the article on How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7.
4. Check in Safe Mode.
-- Restart the computer.
-- Keep tapping F8 on the Dell Logo Screen.
-- Once the computer enters Advanced Boot Option, select Safe Mode.
-- Press Enter.
-- Check if the computer is booting into safe mode.
Please try the steps and write back with results.
DELL-Allan D
4 Operator
•
2.6K Posts
0
January 31st, 2013 02:00
Hi Rydangel,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.
rydangel
2 Posts
0
January 31st, 2013 12:00
i ordered the restore disc from dell, and rebooted my laptop with that disc. it started up, but now it can't find my network adaptor so i am unable to log onto the internet and update everything.if i buy an ethernet cord will i be able to log on with a wired connection. i have a desktop,a toshiba laptop, and 4 tablets that connect wirelessly with no problem as well as 2 game systems. it's just my dell that won't connect. it worked before my laptop crashed. would a clean boot prevent the wireless adaptor from being found?
DELL-Allan D
4 Operator
•
2.6K Posts
0
February 2nd, 2013 09:00
Hi Rydangel,
Thank you for replying. Trying the wired connection might help us. However, since you have different computer, you can download the network drivers onto a flash drive and install it by connecting the flash drive to this computer. Please click here to download the wireless drivers. Select the wireless driver for the system and download the driver. Save it on to a flash drive, connect it to the N5030 and install the driver from the flash drive. Restart the computer and check the functionality.
Please write back for further questions.