Boot Problem

Question

Hello Dell Community, i am using a dell inspiron 1545. As i open the laptop before windows starts. i got a message like this 'Use up and down arrow keys to move the pointer to the desired boot device. Press enter to attempt the boot or escape to cancel. internal HDD CD/DVD/CD-RW drive Onboard NIC BIOS setup Diagnostics i tried to choose all the options but nothings happening. whenever i type in keyboard, for example i press escape button task manager appear, then sometimes the Number Buttons and windows button not working. everytime i open the laptop that message appears. May i know why do this message appear before windows starts? How can i resolve the problem? What steps should i take? Thank you in advance John Oliver

DELL-Hemalatha · Answer

Hi,

We are suspecting problem with the keyboard, may be sticky keys.

Please find the link below on how to remove the keyboard

and if possible try an external keyboard post removal of the inbuilt one and let us know how it goes.

Regards

DELL-Hemalatha · Answer

Hi, We are still awaiting your response still. Regards

JOHNOLIVER0427 · Answer

good day!! Hi dell community! Somehow the message does not appear anymore when i turned the power on. Thanks for the help. John Oliver

Locked Topics – Laptops General

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