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September 25th, 2014 11:00

Bright marks on screen

Hi!
About 2 months ago I got a brand new Dell Inspiron 15 (3537) for my 18th birthday, and for my very first year of college.
So far I have really liked my laptop, except for this one problem: About a month ago, while watching some series, I discovered that it had 2 bright marks on the screen. I have made some pictures, but It's a bit difficult see, in real life it's pretty obvious that they're there.+
Ofcourse, ever since I kept noticing them. It's like they're stuck somewhat under my screen, and is mostly visible on a white or a bright background. I waited a couple of weeks, to see if they might disappear, but they didn't. I asked my brother-in-law, who had bought the laptop for me, what I should do, and he said to just contact the support, since the warranty is still running, so here I am.
What should I do?



Thanks in advance!

October 1st, 2014 14:00

Bump?

October 3rd, 2014 15:00

Bump.. Someone?

9 Legend

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87.5K Posts

October 3rd, 2014 15:00

You can try contacting Dell support, but those bright patches look like pressure or impact damage - you may find they won't cover it under warranty.

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