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September 24th, 2012 03:00
BSOD dxgkrnl.sys -- switchable graphics problem?
New Laptop (Inspiron 15R SE)
Intel Core i7-3612
Memory: 8192MB
Graphics: 2GB AMF+D Radeon HD 7730M
Problem: Running a game (e.g. Minecraft) and then mimimising the window to open Google Chrome and play a YouTube video leads to BSOD
Ran: BlueScreenView
Bugcheck code: 0x0000016
Caused by driver: dxgkrnl.sys
Caused by address: dxgkrnl.sys + 5d000
Drivers found in crash stack:
atikmpag.sys
dxgkrnl.sys
dxgmms1.sys
I would be grateful as to how I can diagnose the problem? Do I need to concentrate on the switchable graphics, drivers, BIOS or something else?
Thanks a lot!
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