built-in webcam

Hi  bongs,

Check if the Webcam is detected in the Device Manager:

Steps to navigate to device manager:

1. Click “start”.
2. Type “Device Manager” in the search box.
3. Select “Device Manager “in the list.
4. Click the Imaging Devices.

If the webcam is detected in Device Manager under Imaging Devices, please uninstall the webcam from device manager and restart the system to complete the uninstallation.

Please click HERE to download the Dell Webcam Central Software.

Check the functionality of the webcam and post the results.

i tried to open device manager but theres no imaging devices

Hi bongs,

To rule out any hardware failure, we can test the functionality of the webcam using PC Checkup available as a part of Dell Support Center software. If installed, it should be found under Start->All Programs->Dell Support Center. Click PC Checkup under Dell support Center. Select Custom Scan, and then run a test on the Webcam. If unable to test the webcam using PC Checkup, use the following link to run online diagnostics: http://dell.to/1bB0PaI

If the webcam works fine during the diagnostics, the hardware should be fine. In that case, we can try creating a new user account and install Dell Webcam Central in new user account. This will help us if the issue is due to a corrupted profile. Please follow the below mentioned steps to create a new user account:

1. Click “Start”, type “User Accounts” and press enter.
2. Click “Manage another account”.
3. Click “Create a new account”.
4. Type the name you want to give to the new user account, click administrator account type, and then click “Create Account”.
5. Restart the computer and login into the new user account.

Try installing Dell Webcam Central in the new user account and check if it works.

Please post the results.

hi nikhil,still desame i did a new user acount nd i click administrator account type and i install dell webcam central but still webcam not connected

also dont have webcam test on my pc check-up

Hi bongs,

Please press the LCD bezel firmly where the camera is located, it could be a cable contact issue. Now restart the system and check the webcam in Device manager.

If the above steps fail, the webcam needs to be replaced. If the computer is under warranty, I would be glad to arrange a service on the computer. Check warranty status: http://dell.to/13VPd97

Please private message me the service tag, registered owners name and address.

To private message me please click my user name and click Start conversation.

In case of expired warranty scenario, we would not be able to extend warranty entitled services.

If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers): http://dell.to/VPYT4T

Awaiting your response!