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February 16th, 2008 11:00

buzzy (sharp) static-like noise (m1330)

It was a real pleasure to receive my new Dell laptop M1330 yesterday just after two days I put the order.

But now I am suffering the continuous static-like, high frequency noise and it's too loud to stand.

Everytime when the Vista Logon screen shows up, the noise comes up and it doesn't stop until I shut computer down or put the computer into sleep mode. 

This afternoon, I called Dell XPS hardware support. After listened to the soft music on the phone for over one hour, I gave it up.

I suspect there is something wrong related to the hard-drive which is a Seagate 160G 5400rpm SATA. But no spare 2.5" hard disk on hand, so it's impossible to try to swap another model to see what gonna happen.

What should I do if the problem with EMI (electro-magnetic interference) is true? Can I send this laptop back to Dell and ask for a refund, or get another one?

Appreciate anyone could help. Thank you.

 

 

 

 

319 Posts

February 16th, 2008 19:00

As much as it might bother you to call, I stress that you need to contact Dell to fix this one. More than likely it's an issue with an internal component that can be replaced under warranty.

10 Posts

February 17th, 2008 00:00

You are right. I'll call dell on Monday.

Thanks for your reply.

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