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354300
February 28th, 2013 05:00
Cannot Activate Bluetooth
Hello,
After deactivating bluetooth either with the wifi-switch or clicking the bluetooth icon, it cannot be activated again by either of this two functions.
If the BIOS is set to switch bluetooth with the wifi-switch, I could not find a way to activate it again.
If the BIOS is set to not switch bluetooth with the wifi-switch, after rebooting the pc bluetooth works again.
In any case the bluetooth LED is always off.
I tried Dell online pc diagnostic. It downloads and starts "DellPCDiagnostics.exe", I can see it is running in task manager.
But the web page complains: Diagnostic launcher was downloaded but could not be started ...
I loaded all available updates, without success.
My system details:
Dell Precision M4700
Windows 7 Professional 64 Bit
Dell Wireless 380 Bluetooth 4.0
Service Tag Service tag removed per privacy policy>
Does anybody have an idea?
Regards
Beat
Dell-Rajesh R
6 Operator
•
3.3K Posts
0
February 28th, 2013 06:00
Hi Beat,
Uninstall and reinstall Bluetooth drivers on the computer.
Now install the Bluetooth drivers from the following link:
http://dell.to/12do2vp
Awaiting your response!
Beat Bieler
2 Posts
1
February 28th, 2013 07:00
Hi Rajesh,
Thanks for your fast reply.
This is exactly the software I had reinstalled before. But you never know ... so I downloaded it again, and followed your prcedure.
For the installation I had everything set back to original default (wifi-switch for everything including bluetooth).
At the end of the installation the installer asked me to set wifi-switch to on. It was already on, off/on did not help, restart did not help.
Only when I set BIOS not to switch bluetooth by the wifi-swicth, the installer finished and all driver loaded.
The wifi-switch works perfectly for regular wireless.
The behaviour is still the same.
Regards
Beat
Dell-Rajesh R
6 Operator
•
3.3K Posts
0
March 4th, 2013 15:00
Hi Beat,
May I know when did this issue begin? Were any software or hardware changes made on the computer?
Kindly private message the system service tag so that I can take this case.
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Awaiting your response!