Can't hibernate....error message

Question

New Inspiron 9300 laptop was working flawless untill a couple days ago.  Now, when you try to hibernate by closing the screen, we get a error message...   The device driver for standard 101/102 - key or Microsoft PS/2 keyboard device is preventing the machine from entering hibernation.  Please close all applications and try again.  If the problem persists, you may need to update the driver.   How do I fix this.  I've looked in power management and also Dell Quickset.  Is there something wrong with the keyboard driver?  I don't want to restore the machine to the factory out of box condition unless it is the only solution.

j6w25f · Answer

My Inspiron 1000 did this for a while once also.  I found out that it was adobe type manage that was doing it.  If you have that installed then uninstall it and get the newest one from www.adobe.com and that should fix it.  It did for me at least.

j6w25f · Answer

If you still want to use Adobe Type Manager, you can install the most recent version and it will still allow you to use hibernate.

Robbie Payne · Answer

Thanks....I searched the forum and found my exact message.  You  were correct about Adobe....we had installed an old photo program that seems to have caused the problem.  We un-installed the program and used a registry cleaner and the problem is solved!  Thanks for your reply.

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Can't hibernate....error message

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