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May 16th, 2014 10:00

Can't reactivate Windows 7

Hello All.

I keep getting this message. My screen is black. The Control Panel/System and Security/System section under Windows Activation says "Status Not Available" Product ID "Not Available" so it won't let me "reactivate". Below is the Diagnostic Report. I received this laptop (Dell Inspiron 15R) 2 years ago as a gift. It was purchased at HH Greg. Can anyone help me? Thanks!

PS. This is the message I get from the laptop NOT Microsoft when I try to slui.exe 4 to call and get activation done over the phone. 

Code:0xD0000006

Description: Unable to find a detailed error description.

Unknown facility code of : 0x1000 (4096L)

Facility error: 0x6 (06L)

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E9862363-0B9B-4F1E-A1DE-45F2EDC11983}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Wendi\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80004005

Other data-->
Office Details: {E9862363-0B9B-4F1E-A1DE-45F2EDC11983} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x64 *****-*****-*****-*****-RMV82 00359-OEM-8992687-00095 2 S-1-5-21-4166173740-2785831857-3147010376 Dell Inc. Inspiron N5110 Dell Inc. A09 20110930000000.000000+000 ADA13D07018400FE 0409 0409 Eastern Standard Time(GMT-05:00) 0 3 DELL   WN09   100 100 Microsoft Office Home and Student 2007 12 4B9D6AF87393F1C g07k95EC632bMJjgptN2Fu0y8pA= 81602-910-5273902-68688 1  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
Error: 0xC004F012 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004F023
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:21:2013 22:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAACAAAABAABAAEAonZ4CtT5BoYsqPxkjGy8xGyFYjeEYM7mLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC DELL WN09
  FACP DELL WN09
  HPET DELL WN09
  MCFG DELL WN09
  SSDT TrmRef PtidDevc
  SLIC DELL   WN09   
  SSDT TrmRef PtidDevc
  SSDT TrmRef PtidDevc
  OSFR DELL   M08    

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