Codex files

Question

My I8100 has been working great for 2 years and I'm using MSN as my ISP. When I switched from MSN7 to MSN8, the voice saying "Goodbye" at Sign-0ff became garbled...probably due to something "hanging." I went back to 7, problem gone. A year later I installed MSN8 from a new disk and the problem returned. I waited a couple of months and installed MSN9 from a new disk...problem still there.

Spent 5 hours, two days ago, with the level 3 Techs at MSN; updated the sound card, deleted a lot of stuff (which came back on automatically), started a New User Account, and several other procedures I don't even remember. Problem is still there.

The Tech suggested I call Dell and have them "fix" my Codex Files. My question: What is a Codex file and can Dell fix it? And, do you think it'll solve this problem? Hmmm...or could it be the MSN Tech just gave up and bounced me to Dell?

Bob

johnallg · Answer

Use the downloads tab above and make sure you are using the latest sound driver.

robert1039 · Answer

Thanks John. I just went back to the Download site to make sure I installed the latest driver...and I did.  It didn't work, and that may be why the MSN Tech finally suggested the Codex thing. Bob

johnallg · Answer

I thought you shoud try that first.  Codex are usually associated with the player being used, and are suggested by the player to download if you try to play a clip that isn't presently supported.  Look in the Preferences area of the player involved and make sure the area that deals with looking for updates is set to allow or get updates.  I hope thats it, as I have no other suggestions.

robert1039 · Answer

Hi John,

I think your suggestion is a good one and it makes lots of sense to me. I know I installed the update twice, from the Download site, but who knows if it was accepted. Unfortunately, I don't know which "player" is involved, nor do I know how to find out. I did manage to locate the Codecs area on the computer, and it listed about a dozen or so different items...none of which made any sense to me because they were a series of letters and not words. I was unable to decipeher/associate any of them with the problem at hand

Oh well, it was a nice try, and I truly appreciate your attention to this problem. It isn't a big deal, just really irritating to the ear and I guess I'll either have to tolerate it, or change my ISP. And, I must say that I think your idea was a lot closer to the source of the issue than the MSN Tech's was...and MSN9 was supposed to be his field of expertise!

I'm still considering a contact with Dell, but I'm reluctant to go through the drill with the folks from India...only to have negative results.

Thanks again, John,

Bob

speedstep · Answer

If there is a Codec associated with the Goodbye sound it can be downloaded by opening the updated wave file in windows media player while attached to the internet. Codecs can be downloaded automatically. Sounds more like a problem with audio drivers.

What is the sound card in the 8100 and which version of DirectX are you using?

robert1039 · Answer

I just went to Windows Update and found that I installed DirectX 9.0a in 6-03, so I guess that's not part of the problem. I'm glad I looked though...I had forgotten all about it. I usually keep this machine pretty much updated.

Bob

robert1039 · Answer

Speed Step:  How can I find that wav file in the Media Player?  I want to take your advice and open it so I can try and download whatever I need to, but I can't seem to locate it. Bob

kormath · Answer

use microsoft windows updates download directx 9.  i believe that's the latest version.  While your at it might as well download all the updates if you haven't already.

robert1039 · Answer

I just went to the Windows Media Player and under Properties/File types found that there was no check in "Windows Audio File wav" so I checked it. Let's see what that does.

I'll see if I can find DirectX 9...seems like I looked for it before but didn't find it. I'll get at it eight now.

Thanks Kormath.

Bob

robert1039 · Answer

Thanks for the response 'Speed Step. I'm afraid you've gone over my head though. I have never deliberately used windows Media Player and I don't know how to locate or open the associated wave file with it. I'm going to try and have a look at it when I finish this email though.

My sound card is ESS Maestro PCI Audio (wdm), version 5.12.01.1174 A14. And sorry, I don't know what DirectX is.

Looks like I'm 'bout as much help as a broken arm!

Many thanks for your attention.

Bob

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Codex files

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