Could anyone help please?

Question

Hi,   I very recently (not even a month) bought a Dell XPS laptop. When I opened the package I noticed that the 'E' in the DELL logo at the bottom of the screen was broken. The next day, it came right off....I had no issue with that, it's just the logo.   But now I notice that there is a pretty big gap between the lower black plastic border and the screen and I can actually see the wires underneath if i separate it a bit more.   What I would like to know is, is this normal? I'm scared that dust would go into this gap and I might have issues later.  And if this is not normal, who could I see about this.....I bought the Dell in Switzerland but currently in Canada (Missassauga) and won't be going back for about a month. I assume my warranty is international and so I can get this checked over here so would anyone be able to tell me if there is a Dell support center in Missasauga (if you think this is not normal)?   Thanks a lot (as you can see, I am far from being computer savvy)

scotteredu · Answer

That is not normal, no - but it won't affect the performance or anything at this point.  Your best bet is to call Dell directly and see what your warranty will provide.  My guess is that they will replace the bezel and everything will be as good as new...

mayla · Answer

Thanks a lot. I'll get it checked out here and see what they say.

Locked Topics – Laptops General

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