D810 power issues......please help....

Question

I have a year old Latitude D810, I use this as a desktop replacement PC (dual monitor with a D/Dock) that I boot in the morning and then shut it down in the evening, doing normal work stuff. My issue is almost every morning I press the power button and the power light comes on alone, stays on for about 4-5 seconds, then goes out. I then press the power button and the power light comes one with the numpad, caps lock, and scroll lock lights all come on and it boots correctly. Sometimes when I am booting without AC it never boots, the power light comes on and then shuts off after the 4-5 seconds, once I plug it in to AC it boots up. Another maybe related issue is the laptop will not go into Standby correctly without locking up, and when it does actually go into standby, it stays in standby for a while and then wakes up and is locked up. Anyone have any ideas as I am going nuts trying to fix it. Thanks, Larry

ejn63 · Answer

Call Dell for a warranty replacement of the system board.

hometownnerd · Answer

Dang, I was hoping it would be something not quite so severe. Guess I gotta get my local LAN support involved, lovely I avoid doing that like the plague. hehe Thanks for your help, Larry

hometownnerd · Answer

Just thought I would drop a message here and give an update, just in case others have the same issue. I called Dell support and was pleasantly surprised at the expertise and the thoroughness of the tech. After about 45-60 mins on the phone he agreed it was the motherboard, and dispatched a ticket to have it replaced. Once the tech had replaced the motherboard all of the problems went away, boots first time everytime and standby and hibernate work wonderfully!!   Thanks again for your help, Larry

Locked Topics – Laptops General

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