9 Legend

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87.5K Posts

May 4th, 2013 15:00

The screen needs to be replaced - the labor to take the screen apart will far exceed the cost to replace the panel.

3 Apprentice

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1.5K Posts

May 5th, 2013 01:00

Hi avsii,

Welcome to the community.

Please check the post below which would help you with this issue:

http://dell.to/13MYl1r

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

3 Posts

August 24th, 2014 04:00

Dear Sandeep,

I have exactly the same problem and I must say these ARE NOT dead pixels. This is dirt/dust stuck behind the gorilla glass. 

Now I would greatly appreciate if you could provide us with a manual or instructions on how to remove gorilla glass.  

9 Legend

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87.5K Posts

August 24th, 2014 04:00

The touch panel is glued to the screen - you must use a heat gun to soften it and then pry the screen loose.  There's a video on how to do that, here:

3 Posts

August 24th, 2014 06:00

Great, except for the video is about Dell xps 15z but NOT about Dell xps 15 (l521x), which doesn't have a metal frame covering the glass. So the video is of no help

9 Legend

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87.5K Posts

August 24th, 2014 07:00

The disassembly process is the same.  The glass is glued to the LCD panel and you will need to follow the same process.

There is a high probability of cracking the glass when trying to remove the panel - just be prepared for that, and the glass isn't sold as a separate part.

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