Hi Xenia92,

I would suggest you to update the BIOS on the computer and check if it fixes the overheating issue.

Please enter your service tag # on the link below, then download the BIOS required onto the system and install it.

http://dell.to/1iNsJmq 

Please let me know if this helps.

Hi DELL-MOHAMMED,

I have download the update of BIOS and I have install on my laptop but it still very hot.

Hi Xenia92,

It appears the system board might have been damaged due to overheating. Even after BIOS if the system overheats and If the issue persists, system board would need replacement.

If the system is under warranty, please private message the service tag and name on account (Click on my name and click Start Conversation). I Will look into the details and inform you about further course of action.

If the system is out of warranty and you are located in US, you may contact OWR on 1800-288-4410.

Please reply if you have any further questions.

It is very hot only above the touchpad and under the laptop in RAM and hard disk.

Unfortunately the system warranty ended in 7/10/2013. Also I don't live in US.

Now, how the overheating problem can be solved?

Maybe, If I install updated CPU or Drivers for OS Deployment or Chipset or something else except BIOS??

Also the BIOS version/details that I had instal is: 

I think that now is more hot than before I install the updated version of BIOS.

Any help is appreciated.

Thanks.

Hi Xenia92,

Since the BIOS driver updated already and you are still facing the issue. BIOS driver should have fixed the issue but since the issue persists even after the update. I suspect it’s an Fan and heat sink which is faulty. I would suggest you to contact Dell out of warranty team.

Let me know your region. We will further assist with options. 

Hi Dell-Mohammed,

I live in Cyprus.

Thank you.

Hi Xenia92,

I can help you arranging a call back from Out of warranty team for repairs. You can talk to OWR about the replacement of Fan and Heatsink. Please send me a private message with the computer's service tag, Name registered during the system purchase, Phone #, Best time to reach and email address so that I can arrange a call back on the given day. To send a private message, click on my name and select send private message.

Hi Dell-Mohammed,

Also I have observe that when I have an external fan above the laptop the temperature is maintained at reasonable levels.

Thank you.

Also I don't know how important is the situation of the hard disk. However, in my laptop the hard disk is 500 GB and has 30 bad sectors (47° C / 117° F).