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5 Posts
0
1362
November 4th, 2016 09:00
Dell 17R 7220 Touchpad issue
I just received my laptop back from Dell after having the motherboard and touch pad fixed. But now. Even when I go into the settings to shut off the touch pad. The led light on it does not come on like it did before. I have checked the drivers for it. I have from Dell's site. Even though the current one on the site says when installing I am trying to install a older version. Anyway I installed it. And when I reboot. The touch pad is active again. So I go into settings and shut it off. And then it doesn't work. But again if I shut down or reboot. it's back on! And the LED light on it is not on! What can I do to resolve this issue?
I am on Windows 10. And having no other issues other the touch pad. I hate that I have to make a desktop short cut to the settings just to shut it off when I turn on cause I don't know how else to turn it off.
Squirrel Wax
14 Posts
0
November 4th, 2016 09:00
Have you tried contacting your case owner again regarding the issue? Since you have mentioned that you have just received you laptop from the depot of Dell. Is this correct? As I can see here you still have an active case with them
Marvelous0ne
5 Posts
0
November 7th, 2016 10:00
Yes I have. they tell me its a software issue. Well I know that! And kept trying to get me to buy a software plan cause for them to fix it they would charge me! I don't have $200 some dollars for them to fix that. All I know all was fine before the touch pad died and it was replaced. I tried again installing the chip set, then the Quickset, and then the touchpad drivers. But still I can not turn off the touch pad off. It always comes back on when I reboot.