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Alfrado

2 Posts

55089

December 9th, 2012 17:00

Dell audio with preset switch button

I did a complete reset of my notebook Inspiron 17R. I formated my harddisk and reinstalled windows 7 home premium witgh all the software I needed.

Since then the Dell audio with preset switch button does not work. Which driver do I need to use that function?

DELL-Saurabh A

4 Apprentice

 • 

710 Posts

December 9th, 2012 22:00

Hi Alfrado,

To activate the 'audio preset button' please install 'Quickset Application' for your laptop from Dell support website. There are 3 laptop models that are branded as 17R. You may follow the steps listed below to access the 'drivers and downloads' section for your laptop:
- Click http://dell.to/YFr4GW to access the 'drivers and downloads' section on Dell support website
- Enter system 'service tag' and tap < Enter > (All drivers and applications for your laptop are listed on this page)
- Expand 'Applications' category
- Download and install 'Quickset Application' to activate 'audio preset button'

Hope this helps. Do reply if you have any further questions. I would be glad to assist.

DELL-Saurabh A

4 Apprentice

 • 

710 Posts

December 12th, 2012 02:00

Hi Alfrado,

It appears that there is an audio driver conflict; please try re installing audio drivers and quickset application to see if that works:

  • Click on 'Start' and type 'devmgmt.msc' (without quotations) in 'Search programs and files' textbox; tap < Enter >
  • 'Device Manager' page opens up
  • Expand category 'Sound, Video and Game controllers'
  • Right click on the 'Audio Device' and click 'uninstall' (Inspiron 17R laptops are generally shipped with 'IDT High Definition Audio')
  • If prompted, agree to 'uninstall the software also'

  • To uninstall 'Quickset', click 'Start icon' and type 'Programs and features' (without quotations) and a list of all installed applications will show up
  • Locate 'Dell Quickset' and uninstall it (also browse through the list of applications to check if if any remains of audio device drivers are observed; If yes, please uninstall that also); restart the system
  • Click http://dell.to/YFr4GW to access the 'drivers and downloads' section on Dell support website
  • Enter system 'service tag' and tap < Enter > (All drivers and applications for your laptop are listed on this page)
  • Expand 'Audio'; download and install the audio driver as per the on-screen instructions; restart the system

  • Install 'Quickset' application using the same steps that I suggested to you in my original post 
  • Restart the system and re-check

Hope this helps. Do reply if you have any further questions. I would be glad to assist.

Alfrado

2 Posts

December 10th, 2012 12:00

Thanks for your advices.

I did all your tips and found out during instalation, that this Quickset Application was already installed. Now after the second installation the following happens, when I press the button: "install your audio driver, before you push this button".

But in the device manager I don't have any warnings about problems. The laptop also plays music, sounds etc. I don't know, which audio drivers I should yet install. Sorry for my english, german is my first language.

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