DELL COMPUTADORES DO BRASIL

Published in Brazilian site claims Complain Here the website: http://www.reclameaqui.com.br/1060885/dell-computadores-do-brasil/vostro-3500-com-problema-na-placa-mae-insastifacao-com-produ/

I hope that this complaint be read by those who have had the brilliant initiative of researching this important tool of consumer protection, before deciding which brand of notebook purchase. After all, Dell does not value mainly by Brazilian consumers. As we can see on this site, the company said only 10.6% of total complaints, of these, just over 70% had a solution. Last year the failure to consume voraciously and paternal touched, you gasp, the company said only 0.9% of total complaints. In numbers we have a better idea of neglect: a total of 2,184 complaints were answered only 19 of the last twelve months, guaranteeing him a permanent place among the 10 companies that respond less and comply with their consumers. Just the facts: 
I bought, on 15/12/2010, a trademark of Dell notebook with the following configuration: 
Model Vostro 3500 Laptop Config. 69, i5-560M Intel Core Processor (2.66GHz, Turbo Boost 3.33GHz, Dual Core / 4 Threads, 3MB L3 cache), 4GB DDR3 1066MHZ, 2 Combs, LED display High Definition Widescreen (1366 x 768) 15.6 Inches with anti-reflection, Dedicated Graphics Nvidia Geforce 310M 512MB, Integrated Fingerprint Reader, Windows OS 7 Professional/64 bit, 2.0 Mega Pixel Camera and Integrated Microphone 
For which I paid the amount of R $ 3,098.00. The computer was delivered on the last day of the deadline imposed by elastic DELL (15 working days) 
I used very little computer in the first days after the first 15 days after delivery, I started to use it with greater intensity and frequency, when checked that the computer had multiple defects including: delays in processing and OS boot (alleged conflict antivirus problem and then the OS); locking with constant forced restart, impaired functioning of the HDMI connection, video card simply does not work (alleged lack of drive, to lower 3 or 4 that did not solve the problem, then said to be a problem in chipset and finally, on the motherboard) while turning the sidebar will stop in the middle of the desktop; sound dishonest (they claimed that the model is vostro for commercial use so do not come equipped with sound very "high"), webcam even more dishonest (same explanation of the volume), sold the 1st generation of the family core, and the second was already available. 
When claiming, by supporting "Gold" (Client Gold Support / ProSupport), came to stay for more than three hours on the phone for a single service, in total I believe I have spent over 10 hours on the phone. Each connection requires about 30 minutes to get through to an attendant support said Gold. Remotely accessed my machine for 4 or 5 times and have not solved the problems. So they decided to send a technician to my residence that reached the left at 08:30 h and 13:00 h (I had to miss the service). The guy changed the motherboard and the end of the service reported on their attendance sheet: "After replacement, the issue was not resolved." DELL aware, Mr. SAMUEL / DIEGO.Regional Sr. Jonílson. 
Then the poor boy made contact by phone with Dell, waited for more than 50minutes (I think the support it was not Gold) the clerk of the support dropped a few more drives (not to lose the habit) and the problem persisted. At this point the company's technical outsourced SCOPUS, named Ricardo Barros, I was desperate because the time "window service" it was bursting - 4 hours per attendance - and burst into the company he works for would pay a fine for DELL (DELL pity that does not pay a fine for anyone.)Ah, here comes the best part, the public - very nice by the way - it was suggested that next time I buy HP products that are better quality (it would be comical if not tragic). 
Tried new contact after 43 minutes, I asked the 3rd or 4th time to swap the computer, but again received a negative and heard something that left me amazed, "said the attendant support:" If you want we can send a technical savvy that time ". Now if they have a technical "savvy" because the expert did not send at the earliest opportunity ????? 
I sincerely hope not solve my problem by this claim - which is more a rant than anything else - after all the "American arrogance" does not harmonize with this attitude, however I hope that this report echoes to reach consumers and undecided, that they opt for better quality brands that excel and the respect for the Brazilian consumer.