Dell Latitude D620 Boot problem

Question

I HAVE A DELL LATITUDE D620 WHEN BOOTING SAYS THIS COMPUTER SYSTEM, #5ZLY6C1-595B IS PROTECTED BY A PASSWORD AUTHENTICATION SYSTEM. YOU CANNOT ACCESS THE DATA ON THIS COMPUTER WITHOUT THE CORRECT PASSWORD. PLEASE TYPE IN THE SYSTEM OR ADMINISTATOR PASSWORD AND PRESS ENTER. IS THIS LOCKED BIOS OR HARD DRIVE? PLEASE HELP THANK YOU.

BEST REGARDS,

IBRAHIM(SIERRA LEONE-WEST AFRICA)

DELL-Madhur B · Answer

Hi IBRAHIM,

I request you to private message the system service tag number. To private message, accept my friend request; click on my user name and click start conversation.

The reason being; I would need to confirm few details to help you in better way.

For any clarifications feel free to contact me.

DELL-Madhur B · Answer

Hi IBRAHIM,

Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back to us. Other community members who need assistance please start your own topic in a new thread.

meenuji · Answer

im having the same probelm...can u tellme how to sort this out,this is old laptop dell latitude d620 thanks

DELL-Kalyan S · Answer

Hi meenuji,

Welcome to Dell community!

In order to assist you with the issue, please send the following information in a Private Message:

Entire message that appears on the password prompt
Service tag of the computer
Registered owner’s name

To send me a Private Message, click my User name, and then click Start Conversation.

jimroad471 · Answer

try this.....remove battery and ac power and then remove cmos battery...this will restore bios to factory default. when you boot up up, system time and date need to be set. if you haven't set a password on bios then this might work...be very carfeful removing cmos battery good luck

meenuji · Answer

I really don't know what is CMOS ? I searched google and there was explained as a small round button but it is attached to the motherboard nd I can't open it thanks

DELL-Kalyan S · Answer

Hi meenuji, Reseating the CMOS battery may not help in clearing the BIOS password. Please send me the requested information in a Private Message to check what best can be done.

meenuji · Answer

Where to send information???ill be really greatful to u or u can have my id

DELL-Kalyan S · Answer

Hi meenuji,

I need you to send the following information in a Private Message as we are web based support and can assist you via community forum posts, and private messages:

Entire message that appears on the password prompt
Service tag of the computer
Registered owner’s name

In order to send me a private message, click my User name that appears above my post, and then click Send Private Message.

nakury306 · Answer

Hey DELL-MADHUR B im having the same problem as this guy can u help me

DELL-Kalyan S · Answer

Hi nakury306,

Welcome to Dell community!

Please send me a Private Message with the following information so that I can try my best to assist you:

Entire message that appears on the password prompt
Service tag of the computer
Registered owner’s name

To send me a Private Message, click my Dell-User name, and then click Send a Private Message.

Locked Topics – Laptops General

Dell Latitude D620 Boot problem

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