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March 27th, 2016 14:00
Dell Latitude D630 Diagnostics Error
Hi
Reinstalled Windows on the laptop and got "file header checksum does not match the computed checksum".Snooped a bit around, used my own smart head and concluded that it's a boot settings mismatch and I need to further reset the system. So, of course I did a CMOS reset.
I still have the same error, also first boot after CMOS reset suggests problems with RAM and asks diagnostics. Results: MATS Test failure Error Code 2000-0123 and Mem integrity test failure. Then only flashing lights and board sounds suggesting to contact support.
Support asks for service tag and I end up with Finnish support. Logical, since I'm in a neighbouring country, but as I cannot understand the instructions to fill the form, I'm locked out of support.
2 Questions: What to do next with the RAM problems? How to reach official support that is international (English speaking)?
DELL-Jesse L
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March 29th, 2016 11:00
TheMommik
Below is a link that contains information on running diagnostics as well as the definition of what the error code represents. If the memory is bad in the computer you can contact Dell Support in your area to purchase replacement memory or you could also search the internet for Reliable sites for purchasing the type of memory for your laptop. The memory specs for your computers memory is listed below,
Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes
Latitude D630 Memory Specs:
Memory
Memory module connector two user-accessible SODIMM sockets
Memory module capacities 512 MB, 1 GB, 2 GB
4-GB capable
Memory type DDR2 SODIMM
Minimum memory 512 MB
Maximum memory 4 GB/8 GB capable
Latitude D630 Drivers,Downloads and Manuals
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number. Click my name in blue then on the next page click where it says send private message