The computer runs through LCD BIST first and then boots into windows. I recommend connecting an external monitor to the computer and check the status.
We need to isolate the part and then arrange for a service on the computer if the computer is under warranty..
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
In case of expired warranty scenario, we would not be able to extend warranty entitled services.
If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers): http://dell.to/4LOBWi
Dell-Rajesh R
4 Operator
•
3.3K Posts
0
December 20th, 2012 21:00
Hi liyixinhua,
The computer runs through LCD BIST first and then boots into windows. I recommend connecting an external monitor to the computer and check the status.
We need to isolate the part and then arrange for a service on the computer if the computer is under warranty..
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Check warranty status: http://dell.to/zEE2Cm
In case of expired warranty scenario, we would not be able to extend warranty entitled services.
If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers): http://dell.to/4LOBWi
Awaiting your response!