Dell Latitude E6510 - System stuttering and Bios patch question

The bios works for me now. Found a thread that it can be done with a bootable usb pen.
Bios Version A02 couldn't be run under Windows before and was also removed from the website.

I am glad I'm not the only one with this problem. (Sorry, I really though I was the only) .

I reported this to Dell and they couldn't reproduced the problem. 2 days ago they picked up one of the laptops with the problem and are going to investigate it.
If I know more, I will posted the outcome.

Donovan

Hi,

@dristie:
"I received 13 E6510 laptops today and the first thing I noticed is that they all stutter, I noticed it with the mouse, when your moving it over the screen.
It not just the mouse, but everything stutters. Tried opening the start menu, it builds in block on the screen.
Since I have to build a image with company policies, I formated one and start from scratc just to find out that is causing the problem.
etc..."

I have same problem and the bios A03 and the latest controlpoint drivers don't resolve the problem.

Could you help us?

It's a big problem because the system is unusable for 3-4 minutes.

OS: Windows 7 x64

"There´s also a patch for the bios. When applying the patch, I don´t see anything happening, just applying patch, system being restarted and starts Windows.
Normally you get a white screen like, bios is being updated or something. If I do a msinfo32, I see the bios version is still the A01, 5-3-2010."

At first you should flash the bios with version P02 after that A03. It worked for me.

Zoltan

This exact same issue is also happening on M4500 Precision laptops (since they are almost identical anyways)

Nothing seems to fix it but uninstalling the security manager, which we have done for now and just using the fingerprint sensor for bios boot protection.

Hope they figure it out soon.

Hi everybody,

I have additional problems.

If I use UEFI boot the Latitude-ON can't boot. It doesn't find the flash drive.

If I use UEFI boot the system can't wake up from hibernate and I have to delete the hibernate file to boot the windows 7.

Zoltan

Can anyone tell me if the BIOS allows the user to disable the built-in wired NIC?  Thanks in advance.

Dell figured out what is causing the problem.

I just got of the phone with a technician and this problem only accures with laptops with 4Gig or more of memory.
I can confirm the problem goes away when you remove a dimm.
All my laptops have 4 gig (only mine got 8 gig, so I can't test it) but removing a 2 Gig Dimm solved it.
Dell hopes to have a fix within 2 weeks, something similar as a bios update or something.

Please do test it. I would like to know if anyone can confirm it.
On the buttom of the laptop there is a screw in the middle. After that you can remove the cover and you will see the memory.

Donovan

We have the same problem with E6510 and mouse. I personaly tried one driver after another and came to same problem - control point security manager. If you have any solution, please post it.

I really hate control point, it is the worst software ever, but i have to install it to users due to company policy. I realy think Dell should hire some better pragrammers to do this software completely new.

Edit. I see you posted before I sent my response. Unfortunatelly I have notebook with 8GB, so i cant try the memory. I hope Dell will solve this soon.

Hi Donovan,

I have tested it now as you have written and it works. If I remove the 2gb dimm the problem has been resolved.

If the fix is available within 2 weeks it would be great.

Many thanks Donovan and Dell!

Best Regards,

Zoltan

I've had this same problem also on my new E6510.  Thanks for posting this info, I was about to rebuild the thing to see what was going on!

Michael

Has the fix you talked about been released yet?  My 8gb e6510 is still having the problem and I've installed all the most recent updates from the dell site.  Just thought I'd check with someone else.  Thanks!

No, there's no fix yet.
The latest what I heard is that the fix will be a bios update which will be released somewhere september. :emotion-6:

So we have to wait a few more months for it.
Sign up to Technical Subscription: http://support.dell.com/support/topics/global.aspx/support/notifications/en/index?c=us&l=en&s=gen&~ck=anavml for the latest drivers, updates etc for your machine. When a new driver is available, you will be send a email about it. Pretty handy I most say.

Donovan

Hi,

I tried today to install Embassy Security center and Preboot manager without Control point(run control point security manager installer-> custom install-> uncheck control point) and its fine so far.

Can somebodywith 8GB memory try this too?

Petr

Hi Petr,

I've just been doing testing as I have this problem on ten E6510 laptops, all with 4Gb Memory on Win7 64bit.

Your explanation sounds almost the same as mine. I uninstalled the Dell ControlPoint Security Manager Application (not Driver Pack) and the problem disappeared after rebooting.

I then reinstalled using the custom options and you are given four options. Firstly tried with NTRU TSS Software Stack, rebooted, no problems. Second try adding on Wave ETS, rebooted, noticed one slight freeze but nothing like usual. Third try adding on Control Point > Security Manager and then rebooted and the problems occured.

However, after uninstalling the Security Manager option and rebooting, the problem was much more severe after logging in but it didn't last as long. So there may be something else going on with Wave ETS too.

artvarck the E6510 and BIOS A04 has 3 options for controlling the NIC: Disabled, Enabled, or Enabled w/PXE.

I am also having the problem with the stuttering, using 4GB or 8GB of RAM with Windows 7 64-bit.  There is little cpu usage or disk activity when this happens.  What helped was uninstalling the ControlPoint and Security Manager features from 'Dell ControlPoint Security Manager' and leaving NTRU TSS and Wave ETS installed. 

There still is lag/stuttering when using Embassy Security Center though.  You can actually see that it is causing the system time to hang too.  TPM.MSC seems to work without the stuttering.

I upgraded to BIOS A04 and the crashing/blue screen still happens. Why hasn't Dell stepped up to resolve this problem?