Dell Vostro 3568 Intel HD driver problems

Question

So about month ago I bough Dell Vostro 3568 i3 7100U w/ Intel HD 620. Everything working fine except one thing - whenever i try to run some game which uses Directx (for ex. Civilization V or VI) I get freeze, crash and error. Errors are almost same: DXGI device failed... driver failed, Windows has blocked app from using graphic device.. Already tried repairing DirectX, reinstalling video drivers, updated bios, updating other drivers i found on dell website, but nothing helped. I looked on the internet and found that my integrated Intel HD 620 is capable of running DirectX 12 games. Please help :(

DELL-Chris M · Answer

Run both of these Computer+Game test and post the results = Civilization V Civilization VI

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