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August 21st, 2009 17:00

Designed to Malfunction?

Having searched the internet for an issue I am facing with dell, I landed on a website:

 http://getsatisfaction.com/dell/problems/common

After reading numerous threads I am now convinced, and this is my personal oppinion which I would like to bring to dell's attention.

Dell Laptops come with Self-Crippling code that greatly reduces a laptop's performance if the dell adapter is not recognsed as original.

The event that an original dell adapter is not recognised as original, although it is original and outputing the correct volts & ampers is extremely likely as I have read over the internet. On average an adapter will likely to stop being recognised as original in 5 months of usage, check customer reviews.

So, is it not criminal on dell's part not releasing a new bios version without the self-crippling code that reduces computer performance?

There is no other reason for reducing performance other than extorting customers to buy new adapters, even thow the adapters they have provide the correct current.

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2.2K Posts

August 21st, 2009 17:00

"On average an adapter will likely to stop being recognised as original in 5 months of usage, check customer reviews."

That is a false statement.

Of course the people who post will have a short average - they are posting because they either want a solution or are just plain upset. Those without problems would be unlikely to write online that their power adapter has worked fine for several years....

For the record, I am using a Dell laptop with a power adapter over 5 years old... My wife's laptop is about 18 months old, still using original adapter. Son's laptop(s) have never had an adapter replaced, despite older on being about 4 years old... Daughter's Dell laptop - never needed power adapter replacement...

Our work has been using Dell laptops for about 5 or 6 years, and I did have one adapter fail on my work computer.

Bottom line, saying they fail every five months is a grossly untrue statement.

4 Posts

August 21st, 2009 17:00

lefterise

i just posted on my disappointment with my M 1730.  my power supply is about 5 months old. would the self crippling code prevent the laptop from booting up?  which is the problem that i am currently having.

 

Malaczar

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321.3K Points

August 21st, 2009 18:00

It may lead you to believe that, but it may or may not be the case.  One way or another, something is faulty - either the adapter or the mainboard.  Just like the "Check engine" light in your car, it's telling you something needs repair or replacement.

 

14 Posts

August 21st, 2009 18:00

You are correct, people who post on the forums do it because they are upset that the adapter broke so soon, and people that had their adapter working for years wouldn't post to say it so it ruins the average. Please scratch that statement about the five months, I take it back

I wonder if the five year old adapter you have has this extra "identification pin" on the jack

This doesn't change the fact that dell shouldn't put crippling code to reduce system performance.

I have an original dell adapter, the output current of the adapter is correct, but the circuit that identifies it as original malfunctions, this is not an extreme case as I saw 400 other people with the same issue on the site mentioned. dell should update the bios to remove the crippling code, that's all i ask.

 

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August 21st, 2009 18:00

The BIOS has nothing to do with "crippling" the system - the failure to recognize the AC adapter does that.  The system will throttle down if the proper wattage adapter isn't detected, to prevent battery damage and potential damage to the adapter  -- or overheating that could cause a fire. 

You're making a request based on the faulty assumption that there's nothing wrong - when in fact there IS something wrong and the BIOS loop is there to tell you that.

Dell is not the only manufacturer that does this - Sony does as well.

 

14 Posts

August 21st, 2009 18:00

No I was talking about a very specific issue.

Also your problem is not the Ageia phys-x card burned problem, cause your computer wouldn't power up at all, all indicator leds would be dead all the time

14 Posts

August 21st, 2009 18:00

If I want to throttle down my computer's performance that should be my choice, and not the computer doing so without my permission, an no way to circumvent it.

I'd accept it doing that if it measured the output ampers and volts and promting the message. but it is clearly prompting "The adapter cannot be determined" not "Insufficient adapter wattage" which leads me to believe that the issue is with the identification of the adapter's originality, rather that a hazzard prevention action

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