Driver for Bluetooth 380 Module

Question

I've a brand new Dell lattitude 5530 with a Dell wireless 380 Bluetooth Card. I've downloded the driver module recommended by the Dell driver support webpage when I supplied my Sevice Tag. (DW380 Software release Customer installer Version 6.5.1.2410 ). However the module failed to install. The last few lines of the log file are:

[03/27/13 14:26:10]   (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[03/27/13 14:26:10]   Name of Exit Code:
[03/27/13 14:26:10]   (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[03/27/13 14:26:10]   Exit Code set to: 1 (0x1)
[03/27/13 14:26:10]   Result: FAILURE

Can someone point me in the direction of a working module or let me know what I need to do to get this one to install?

Thanks!

KevinPutman · Accepted Answer

I still cannot get the Dell install to even install anything, But I did find a solution today. I found an M4700 Windows 7 CAB file today that has all of the driver files on it. The bluetooth driver is the older version A01, but it works. I was able to install the driver by manually picking it from the list. I then thought, since it is working, I should be able to update it. Wrong! The Dell Install File would still not install any driver files or update the driver, even though it said it was complete. Here is the link to the CAB file for those who might be interested. en.community.dell.com/.../3873.precision-m4700-windows-7-driver-cab.aspx Just extract the files using something like WinZip or WinRAR. The driver files can be found in the \m4700\win7\x64
etwork\X7R76_A00-00\production\Windows7-x64 folder after you extract the CAB file.

Will Spence · Accepted Answer

KEVINPUTMAN's post worked mostly. Surfing down to the network folder I could not find the X7R76_A00-00 folder.  Instead I just had the driver update section go to the NETWORK folder and search all sub-folders. This worked and I was able to load my Bluetooth, Wireless and Video drivers using the same procedure.

Dell-Rajesh R · Answer

Hi CathEnr,

Let me know the operating system installed on the computer so that I can help you better.

Uninstall Bluetooth drivers from Device manager (windows 8):

From the Start screen, swipe up and tap the All apps icon.
If you have a mouse, right-click on the Start screen and then click All apps.
Once on the Apps screen, scroll or swipe to the right until you see the Windows System heading.
Tap or click on Control Panel, located under Windows System.
Windows 8 will bring up the Desktop and automatically open the Control Panel.
Tap or click on the Hardware and Sound link.

Note: You won't see Hardware and Sound if your Control Panel view is set to Large icons or Small icons.

In the Hardware and Sound window, click or tap Device Manager, located under the Devices and Printers heading.
In the “Device Manager” window, click the plus sign next to “Bluetooth” to expand it.
Under “Bluetooth”, right click the Bluetooth device and click “Uninstall”.
Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall the Bluetooth driver.
Restart the computer.

Now install the Bluetooth drivers from the following link (Windows 8 ): http://dell.to/ZYSLro

Awaiting your response!

CathEnr · Answer

Hi, Thanks for your prompt response. I have Windows 7 installed. Should I still follow your instructions above or is there a different driver for Windows 7? Cath

Dell-Rajesh R · Answer

Hi CathEnr,

Thank you for confirming the operating system.

For windows 7, follow below steps to uninstall and reinstall Bluetooth drivers:

Click on the Start button and then choose Control Panel.
Click on the System and Security link.
In the System and Security window, click on the Device Manager link located under the System heading.
In the “Device Manager” window, click the plus sign next to “Bluetooth” to expand it.
Under “Bluetooth”, right click the Bluetooth device and click “Uninstall”.
Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall the Bluetooth driver.
Restart the computer.

Restart the computer and install the Bluetooth drivers from the below link:

http://dell.to/10izZdA

Awaiting your response!

CathEnr · Answer

This is the driver module I have been trying to install but it fails every time.

Note there is no Bluetooth menu item listed in my Device Manager.

I have one device for which a driver cannot be found - that is BCM20702A0

Dell-Rajesh R · Answer

Hi CathEnr,

Follow below steps to install Bluetooth drivers:

Download the Bluetooth driver and extract it.
Now go to C:\dell\drivers and find your Bluetooth folder [Ex: C:\dell\drivers\24T1W\R235168].
Now open Win32 (for 32-bit) or Win64 (for 64-bit) and find BtwMM.exe and install it.
After installing BtwMM.exe, now find Inst.exe and install it.

Awaiting your response!

KevinPutman · Answer

I am having the same issue. I have a new M4700, running Windows 7 Enterprise (64-Bit). I have tried installing both the link you have above as well as the latest version Network_Application_9CP1N_WN_6.5.1.4000_A02.EXE. The module still does not work after this. I tried following your last steps, but neithr of those files exist on my system after running the installation programs. There seem to be numerous people with this issue upon doing various Google searches. Do you have a workable solution? I would really like to get my new workstation docked and be able to use my Bluetooth keyboard and mouse, by I cannot because it will not install the module. I tried installing other modules that matched the Hardware ID: USB\VID_413C&PID_8197 which is the ID of my Dell Wireless Bluetooth 380 module, like the ALPS Integrated Bluetooth Device. I was able to connect a BT mouse, that worked for about 15 seconds before it stopped. Then when I tried to connect my keyboard, it found, connected, then disappeared within 5 seconds. When I tried to connect to it a second time, I got the blue screen of death. I uninstalled the ALPS driver after that.

Guvnarrr · Answer

Yep I have a Latitude e6430 running Win7 x64 (with the Dell Wireless 380 Bluetooth 4.0 Module v6.5.1.4000_A02). I have 2 of the 5-button Logitech (rebranded as Dell) travel mice (a black and a white) D P/N PU705.

When I first got this laptop I paired both of these mice just fine. Then out of the blue they stopped working. I was able to remove them and re-pair them a few times, but now they won't complete the pair.

When I try to add the mice they show up, and I get the balloon that the driver installed successfully. I see the HID-compliant Mouse in Device Manager appear and disappear a few times while the blue light on the mouse continues to flash. Eventually the HID-compliant Mouse disappears for good and the blue light continues to flash for a few more seconds and then the mouse eventually gives up.

This is a work laptop and it's the second one I have had that showed this issue (the first one was already returned to Dell).

THIS IS INEXCUSABLE. There are LOADS of folks stuck. To make matters worse, most of them are trying to use Dell (re)branded peripherals. Fix it.

Guvnarrr · Answer

For those that are having the same problem as I am with the e6430...

I uninstalled driver v6.5.1.4000_A02 (as well as the WIDCOMM piece out of the "Programs and Features" section of the control panel) and reinstalled older version v6.5_A00. Things have been working today. Who know if I will need to do this again at some point.

Thanks, Dell, for all your support for a lackluster product.

ganesanponraj · Answer

Hi Kevin Did the CAB file help you install Bluetooth module correctly? Please let me know. I have Bluetooth module missing error on my E 6530. Ganesan

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Driver for Bluetooth 380 Module

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