E1705 Display Issues

Question

Hi,

I purchased the E1705 in the USA in August 2006. I study architecture and do graphics, so display quality is very important to me. I chose the True Life display, and aside from the distorted Internet Explorer I was completley and utterly impressed.

My laptop shipped with the "LIQUID CRYSTAL DISPLAY, 17, WU, VIDEO ELEC. STDS. ASSOC., GLARE WIDE VIEWING ANGLE, SAMSUNG, V2"

There is almost no light leakage, good contrast, and the color is even throughout the screen. No complaints!

However, last week I noticed a black slash shaped mark in the top right hand corner (5cm from the top, and 1 cm to the left). Because the resolution is so fine, I cant count the pixels, but I can draw the same thing in photoshop in 6 pixels.

As far as I can understand, as they are touching, I can get an LCD replacement. Only complication, I am in the UK on a semester abroad.

So the questions are:

1: What are the chances of getting a LCD in worse condition? Can I refuse a LCD that I beleive to be worse quality?

2: Is there any noticable difference between the different makers of LCDs?

3: Has anyone had any experience with transfering warranties? Can you do it multiple times?

4: The guy on web chat told me I needed to call tech support. Are they likely to make me run through a million diagnostics that will cost me a fortune?

I appreciate any feedback that anyone can give me!

Thanks

Mary G · Answer

Use Chat instead, it's cheaper. There is even a UK version if you can't use the US Chat. http://support.euro.dell.com/support/index.aspx?c=uk&l=en&s=gen&~ck=bt

stefanrp97 · Answer

Depending on your service contract, you could have a technician come to your current residence abroad. I believe that the UK is fully supported for international repairs so there shouldnt be any problems. The only issue should be that you have to call the support number for the USA and they can create the repair dispatch for you. There won't be much troubleshooting done at all maybe 2-3 minutes and I believe you'll only incur the cost of the call itself. :smileyhappy:

islandalex · Answer

Thanks for the replies, I have already been through chat. So the only thing left to do is to call. Im just waiting to hear if there are any other E1705 owners out there with bad quality displays!

Entropy42 · Answer

@islandalex wrote:
Thanks for the replies, I have already been through chat. So the only thing left to do is to call.

Im just waiting to hear if there are any other E1705 owners out there with bad quality displays!

It sounds from your description like the display may somehow have been damaged. (Or could have been semi-defective and took a while to fail).

My TrueLife display is perfect. I believe it's a Seiko screen, but it doesn't matter too much. If anything, Samsung has a better reputation. (I believe Sharp is the #1 manufacturer of LCD screens in the world, or at least used to be, Samsung is definately up there.)

islandalex · Answer

Andy, my display was perfect, must have just been bad luck. I have just heard on some other forums that some people were not happy with light leakage and so on! I didnt want to go from perfect, except for 6 pixels, to an inch and a half of light leakage! It sounds like this was just an issue with early systems.

Anyway, after half an hour with Dell UK an engineer is coming out to replace it. Ill just keep my fingers crossed.

Overall dell support has been quite good, but the ques for the UK seem a lot longer than the USA! I never once got an available uk chat either!

islandalex · Answer

My screen got replaced today with an LG. I prefer the Samsung, but there are no problems with this one! The LG does not seem as bright. White is a bit more gray.

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E1705 Display Issues

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