Try this step - download the new touchpad driver from the below link - uninstall the existing driver from control panel -> programs and features - update the BIOS
Update the BIOS from support.dell.com - http://dell.to/1Pwntme - enter the service tag and select drivers and downloads and run the BIOS update.
Then try reinstalling the input driver.
If the issue still persists - Could you send us a screenshot of the device manager with pointing devices expanded? And if the system is under warranty, then please send me the service tag of the system and your contact details through a private conversation. Or you could contact us viaTwitter - @dellcarespro - for faster communication.
DELL-Rishi
4 Operator
•
2K Posts
0
June 28th, 2015 16:00
Hi Eric,
Try this step - download the new touchpad driver from the below link - uninstall the existing driver from control panel -> programs and features - update the BIOS
Update the BIOS from support.dell.com - http://dell.to/1Pwntme - enter the service tag and select drivers and downloads and run the BIOS update.
Then try reinstalling the input driver.
If the issue still persists - Could you send us a screenshot of the device manager with pointing devices expanded? And if the system is under warranty, then please send me the service tag of the system and your contact details through a private conversation. Or you could contact us viaTwitter - @dellcarespro - for faster communication.
Keep us updated.