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67331
December 28th, 2012 10:00
E6510 Win 7 64bit cannot detect network adapter. May need ethernet controller driver. where?
E6510 Win 7 64bit cannot detect network adapter. May need ethernet controller driver. where?
Purchased my son's used 2010 E6510 laptop from his employer. Had to fresh install new OEM version of Win 7 64bit. Cannot detect DSL modem or router.
When my son had the machine, it had employer licensed Win7 Ultimate 64 bit. The E6510 worked fine out our home on same network it no longer works on. My own work owned E6410 with Win7 Enterprise 64bit works on the same network, as well. So, the DSL router and modem must be okay. Other Win7 64 bit machines connect.
E6510 with Win 7 Professional 64bit does not connect. A previous version of Win 7 Ultimate 32bit did function okay on this same laptop. Why doesn't the Win7 PRO 64 bit version work? Any ideas?
Device Manager says the ethernet controller isn't using any resources because "it has a problem". No driver files required or loaded. I've looked in the Dell Driver Download files and there are no ethernet controller drivers posted for this configuration. Where can I get a driver? Do I even need a driver.
Went to the Microsoft user forums and had multiple opinions on what is wrong. None of these fixes work.
I need skilled assistance.
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DELL-Priyanka_S
671 Posts
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December 28th, 2012 11:00
Hi christopher,
If you are using the system on wireless network, please install the Wireless card driver. Use the link below:
http://dell.to/QjZbjM
Once you are on this website insert the system Service Tag and choose Operating System. Select Network and install the wireless card driver.
Please send me the snapshot of device manager of your system, so that I can assist you better.
Please reply.
Thanks and Regards
Priyanka S
#iworkfordell
christopher-195
4 Posts
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December 28th, 2012 11:00
Great advice. I'm in the process of getting the proper drivers and download order. Thank you. I'll let you know how this goes.
christopher-195
4 Posts
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December 28th, 2012 11:00
Thank you for the Great advice. I'm in the process now of learning the order of these driver downloads. I'll let you know how this turns out. Thank you.
PudgyOne
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December 28th, 2012 11:00
christopher-1953,
When you reinstalled the operating system, did you install the Desktop/Notebook system software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order
Start with the Desktop/Notebook system software and the chipset drivers and follow the list.
Rick
christopher-195
4 Posts
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December 29th, 2012 06:00
Thank you Rick. I printed the pdf for the reimaging and downloaded most of the applicable drivers per the document. However, two things are bothering me. Originally, there were (3) controllers listed in the Other devices column; Broadcom USH, Network Controller, and Ethernet Controller. After downloading the drivers from the website, the Ethernet contoller is no longer in the list.
I do have a wired Internet connection now that's how I'm send this note. Wireless is not being detected. I've downloaded the wireless drivers in the list that were applicable. In the beginning - before I got it, this machine was sold new with Vista. My son's employer installed Win 7 Ultimate 64bit. When I bought the machine from his company, I had to fresh install Win 7 Pro 64 bit which I bought as an OEM version from CompUSA. I've considered using the Vista driver list, thinking that is closer to the original hardware configuration. I did download one of the wireless drivers from the Vista list, but no cigar. Wireless still isn't detecting the signal.
I've a few more drivers or apps on the list to complete. But, wired connection is there.