If the system is under warranty, call Dell with the error and they'll replace the drive. If it's out of warranty, you will need a new, 2.5" 9.5 mm or slimmer SATA notebook drive, along with your recovery media (if you didn't prepare a set when you received the system, you'll need to contact Dell to purchase one now).
Replacing the drive on this model is not an easy job -- see the video link below for the procedure.
First of all, I would like to ask you to remove your S/N from the forum, because it can be counterfeited. You can write it on the WD official site to check if your disk is still under warranty. Here is the link : http://wdsupport.wdc.com/warranty/warrantycheck.asp?custtype=end
Second thing you could do is to check if your disk is really dead or not with the WD tool Data LifeGuard Diagnostics. Here are the tips: http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTQwOTExOTc5Ni9zaWQvLTUzZVRTKmw%3D My recomendation is to try the EXTENDED TEST.
Can you please let me know how I can use chkdsk /f command as I have already mentioned my lappy is not even starting up by recovery disk. How can I open command promp? Please suggest.
If the system won't start up, you can temporarily mask the symptoms by a full format/reinstall of Windows - though the problem will come back again as the bad sectors propagate.
You really need to replace the drive before doing the reinstall.
ejn63
9 Legend
•
87.5K Posts
0
August 26th, 2014 08:00
You need a new hard drive - yours has failed.
If the system is under warranty, call Dell with the error and they'll replace the drive. If it's out of warranty, you will need a new, 2.5" 9.5 mm or slimmer SATA notebook drive, along with your recovery media (if you didn't prepare a set when you received the system, you'll need to contact Dell to purchase one now).
Replacing the drive on this model is not an easy job -- see the video link below for the procedure.
https://www.youtube.com/watch?v=c0OM7cothHU
KY_WD
87 Posts
0
August 27th, 2014 00:00
Hi pgupta9009,
First of all, I would like to ask you to remove your S/N from the forum, because it can be counterfeited. You can write it on the WD official site to check if your disk is still under warranty. Here is the link : http://wdsupport.wdc.com/warranty/warrantycheck.asp?custtype=end
Second thing you could do is to check if your disk is really dead or not with the WD tool Data LifeGuard Diagnostics. Here are the tips: http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTQwOTExOTc5Ni9zaWQvLTUzZVRTKmw%3D
My recomendation is to try the EXTENDED TEST.
Hope that I helped
KY_WD
pgupta9009
3 Posts
0
August 27th, 2014 02:00
Thanks KY_WD
I checked for hard disk warranty and really shocked to see the expiry date as 25 Aug 2014, the day when I got this error. What should I do now?
KY_WD
87 Posts
0
August 27th, 2014 03:00
Could you, please, check the drive with the WD tool that I mentioned?
I wonder what would be the results of the test, so, please, provide me with print screen of what happened.
You can try also with the chkdsk /f command.
Keep me posted. Good luck.
KY_WD
pgupta9009
3 Posts
0
October 25th, 2014 07:00
Hi KY_WD,
Can you please let me know how I can use chkdsk /f command as I have already mentioned my lappy is not even starting up by recovery disk. How can I open command promp? Please suggest.
Also Can you advise me how to use the WD tool?
Thanks in advance...
ejn63
9 Legend
•
87.5K Posts
0
October 25th, 2014 11:00
If the system won't start up, you can temporarily mask the symptoms by a full format/reinstall of Windows - though the problem will come back again as the bad sectors propagate.
You really need to replace the drive before doing the reinstall.