Error Code: 2000-0142

Question

Hi,

I have a Inspiron 15 7000 series - 7537 Laptop which I recently (approx 2 months ago) bought from US.

It is running Windows 8.

I am in India now. The laptop used to work fine but suddenly I started facing issues. The laptop would freeze for no reason. It would just stop working.

So I ran a diagnostic from boot screen and got the attached message.

I googled online on this error and it seems to be a fata HDD error/warning.

The laptop works sometimes, but the performance is terrible.

Can you please suggest what to do?

Please reply at the earliest.

Thanks!~

Regards,

Ujjval

ejn63 · Answer

The hard drive has failed and needs to be replaced.

If you purchased the system with an extra-cost onsite service plan, you can transfer the warranty to India before calling for repair:

If you purchased the system with a basic warranty (12 month, return to depot) you'll need to pay for an upgrade to onsite service before you can transfer the warranty.

Ujjval Shah · Answer

Hi EJN63,

Thanks for a quick reply.

I am a bit confused with the warranty part. Can this be covered under Return to Depot Warranty that I have?

Can I go and give my laptop to one of your service centers here in India for the replacement?

My warranty status is as below:

ejn63 · Answer

You'd have to return the system to the US for service - you cannot transfer a basic warranty internationally.

You'll want to contact Dell India for the cost of a warranty upgrade to on-site -- you can then transfer the warranty.

Locked Topics – Laptops General

Error Code: 2000-0142

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