Error Code 2000-0151 and validation: 126520

Question

Hi,

I recently brought new dell laptop inspire 15r 5521, it was working fine for few days and suddenly yesterday it got hanged when I tried to shutdown and after several times trying to boot it didn't work it was ending with msg : check media failed check media failed twice , after I did diagnosis on boot options F12 and here is it what I got message:

Error code: 2000-0151
Validation: 126520
Message: hard drive 0 s/n wxe1ae362179 incorrect status 3e smart predictive failure

I am getting frustrated since I have very much deliverables that are pending to be done very soon, its like I am loosing hopes on Dell products, Please help me in this regards.

Thanks,

Venu

venukm · Answer

Hi Kiran,   Thanks for the information, I searched the manual I didn't see options for resetting the hard drive, can you tell me is that requires to remove the HDD from the laptop and do something on that.   Further I checked the warranty its US warranty and has up to 14/06/2014, but I am in India right now, so please let me know all the possible solutions.   Thanks, Venu

DELL-Kiran K · Answer

Hi Venu,

I will be glad to help you. Request you to try following the below steps which might help:

(1) You may use the below link for Inspiron 5521 manual and try reseating the hard drive:

http://dell.to/1cjWPrK

(2) Now re-run the diagnostics.

(3) If the same error appears then the hard drive has failed and needs to be replaced.

You may also use the below link and check the warranty status:

http://dell.to/193rSG3

Do reply with your findings.

ejn63 · Answer

The hard drive needs to be replaced. If you want to have the system serviced overseas, you must purchase (or have purchased) an upgrade to an onsite service plan (the basic 12 month return for repair plan can't be transferred internationally). Once that's done, you can do an international warranty transfer:

http://www.dell.com/support/retail/us/en/19/ownershiptransfer/IdentifySystem

Then you can contact Dell India for service.

speedstep · Answer

smart predictive failure its not SMART to ignore this.

(Self-Monitoring, Analysis and Reporting Technology; often written as SMART) is a monitoring system for hard drives to detect and report on various indicators of reliability, in the hope of anticipating failures.

Predictable failures result from slow processes such as mechanical wear and gradual degradation of storage surfaces.

You might try reaching out to the following in order to get some help with any issues you might have.

*On Twitter, reach out to @dellcares

http://twitter.com/Dellcares

Dell Asia Pacific (India)

http://tinyurl.com/nvlez

https://www.facebook.com/dell#!/profile.php?id=100001278784939

https://www.facebook.com/dell#!/profile.php?id=100001007446776

�

Locked Topics – Laptops General

Error Code 2000-0151 and validation: 126520

Was this post helpful?