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87.5K Posts

August 17th, 2013 08:00

Run a diagnostic - f12 at powerup.  If the system is under warranty, call Dell with the error and they'll replace the drive.  If the system is out of warranty you'll need a new 2.5", 9.5, 7 or 5 mm SATA notebook drive.

Replacing the drive on this model is not easy - if you've never taken apart a notebook, the video below will show you what is involved.

803 Posts

August 17th, 2013 09:00

Hi anacioroaba,

As 'ejn63' said, if the hard drive needs to be replaced and if system is under warranty, please provide the service tag and name through Private Message so that I can check the replacement options.

To send a Private Message, click my User name and Start Conversation.

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