Having bad experiences.

I'm having bad experiences with my fairly new Inspiron E1505. Recently, I opened up the screen of my laptop and to figure out my monitor won't turn on. I push the power button on the computer instead of holding it down to shut it off, it doesn't shut off, so I shut it off manually. Also, I tried to use the PC-Restore, that ALSO didn't work. It must have gotten deleted somehow and I haven't messed with any of my partitions somehow. I do also remember adding this Symantec PC-Restore when I customized my computer. My monitor has been doing this a lot lately, and I don't know what to do about it. And about trying to restore my computer like it was new, how can I do this if I never did get the backup drive onto my hard drive? Any advice somebody, I really need some help.