When this happens, there's a pretty good chance the drive has failed. If you remove the hard drive and go into BIOS setup, check to see if the password is still set -- if it is not, the drive is toast and will need to be replaced.
Please send me a private message with the computer's service tag and the snapshot of the screen, Name registered during the system purchase, email address so that I can check and assist you further. To send a private message, click on my name and send private message.
It seams that the hdd was the culprit. After removing the hdd there is no more password set in the bios.
10x for the help.
Another problem i just remembered is that my e-sata port (the one on the right) is broken. The connector from the port that enters inside the usb seams to move up and down. The question is can the port be replaced w/o having to replace the motherboard?
ejn63
9 Legend
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87.5K Posts
0
November 6th, 2013 04:00
When this happens, there's a pretty good chance the drive has failed. If you remove the hard drive and go into BIOS setup, check to see if the password is still set -- if it is not, the drive is toast and will need to be replaced.
DELL-Ravi Ch
7 Technologist
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7.1K Posts
0
November 6th, 2013 06:00
Hi LittleOneill,
Please send me a private message with the computer's service tag and the snapshot of the screen, Name registered during the system purchase, email address so that I can check and assist you further. To send a private message, click on my name and send private message.LittleOneill
3 Posts
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November 12th, 2013 02:00
It seams that the hdd was the culprit. After removing the hdd there is no more password set in the bios.
10x for the help.
Another problem i just remembered is that my e-sata port (the one on the right) is broken. The connector from the port that enters inside the usb seams to move up and down. The question is can the port be replaced w/o having to replace the motherboard?
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
November 13th, 2013 08:00
Hi LittleOneill,
On most of the laptops to fix this issue you will have to replace the system board. However, please reply us with the system model to confirm it.
LittleOneill
3 Posts
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November 13th, 2013 08:00
Hi,
Sory, forgot to mention the laptop model, it's a dell XPS L502x
DELL-Ravi Ch
7 Technologist
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7.1K Posts
0
November 15th, 2013 09:00
Hi LittleOneill,
You will have to replace the system board for the USB /eSATA Connector damaged