jisoojet,

Did this just start to happen?

Did you try system restore back to when it worked properly?

Did you add anything lately or re-install the operating system? Any drivers?

Rick

ack! rick, i noticed this last night when i was going to webcam with my friend on msn and it said that my webcam needed to be checked and that maybe some programs should be re - installed

so i re-installed msn

then checked dell webcam central and it said my webcam had been unplugged

i then clicked "check online for solution" and it said i should install 28 windows updates and restart

i did that and it didn't do anything!

i'm thinking about system restore but i don't know if it's worth the time because maybe it's just my webcam

i read somewhere that integrated webcams can sometimes not be attached properly

also i think you shld know that i uninstalled McAfee when my subscription expired and just downloaded free avast! Antivirus which my dad uses on his desktop

and then i installed Windows Office 2003 but not a genuine version of it

and then APPCRASHes started appearing all over the place

do you think you can help further?

thanks!

jisoojet,

Did the updates install? Vista or XP?

Start, accessories, system tools. Right click on the command prompt, left click run as administrator. Type

chkdsk /r          (space between the k and /)

Answer with a Y. Then restart your computer.

The webcam drivers can be downloaded from Drivers & Downloads enter your service tag number. Under input devices you should see the software for the webcam. Download the drivers using your browser, do not use the download manager.

Did you use the McAfee Removal tool?

Un-install Office. Restart your computer. Download Open Office it's like Microsoft Office but FREE.

Rick

thanks rick but...

i think the updates did install

i'm running on vista

but my command prompt didn't recognise the code ):

i downloaded the driver but i accidentally clicked the download manager one >___<

and yes, i did use the McAfee removal tool

urghhhhhhhhhhhhhhhhhhhh i went to system restore and there is no restore point!

also i went to device manager and uninstalled webcam and restarted

nothing changed

so i went to install the driver app and stil nothing happened

but now, all of a sudden windows is telling me about blocked startup programs!

what's happeninggggg?

how do i system restore to the way i got my laptop?

thank you so much by the way!

jisoojet,

Make copies of files and folders that you cannot afford to lose. After you have the files and folders you need, then...

Restoring Your Computer´s Software to the Factory Settings

After you have it back, then you'll need to un-install McAfee and Install Avast, again. You'll also need to put all your programs back again.

Rick

thanks rick

i think right now i will uninstall msn and dell webcam central

then i will download the driver and install it

then i will re-install msn and see if that works...

thank you!