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November 2nd, 2011 09:00
HELP ME, PLZ
Hello, is there anyone who know how can i complain about service.
I have problem with my laptop and i already called to DELL.
I bought this in korea and i am in german now.
I have word warrenty and i called to service center.
and they told me, someone who will pick my laptop would come at last friday.
BUT!!!!!!!!!!! they didn come even without calling or e'mail. ANYTHING!
I only got their e'mail about invoice. It means i already paid, right?
I want to know, whats going on now.
I already pay and no one came, even didn contact to me.
I used my money in phone up, because of calling to DELL!!!
I callled to DEll at monday and always they said to me wait to transfer to technician and never anwsered.
SO NOW PLEASE HELP ME.
HOW CAN I CONTACT TO DELL PEOPLE WHO CAN SOLVE THIS PROBLEM.
AND I DONT WANT TO PAY MORE FOR CALLING TO DELL.
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speedstep
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47K Posts
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November 2nd, 2011 10:00
* The International Notebook Service is for customers who are traveling with their Commercial notebooks for a period of less than 6 months.
To qualify for international service, you must purchase the Next Business Day On-site Response Service.
Any period of time longer than 6 months requires a Global Tag Transfer to be completed . See - http://www.dell.com/globaltagtransfer
If you need to register product purchased at a retail store (not purchased directly from Dell), please go to www.dell.com/register
There are three methods for engaging technical support when travelling internationally:
* Call the call center of the country in which you're travelling
* Call the call center of your home region while abroad
* Call the International Queue at 512-728-7424 (toll call).
If in the US or Canada, call 800-285-1653 (toll free)
The call center that you contact will perform a problem diagnosis. If repair is needed, the phone technician will arrange for service
by contacting the Dell call center in the country where the customer is located.
A dispatcher will contact the customer and arrange for service.
Visit www.dell.com/contactdell to view international Dell contact details
Live Chat
If you would like to check for access to Chat support in the country where you purchased your Dell system, visit the Global Chat Directory for links by country.
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