Help with installing Rollback Rx

Question

Hi!  I am having troubles with installing Rollback Rx (a disk imaging software which allows me to rollback to a prior state, if needed) on my Latitude E6510 and am wondering if I can get some advise from the forum. Thank you in advance for the help. My Latitude E6510 has three partitions - diagnostic, recovery and OS (c:\) - all preconfigured by Dell when the laptop was delivered.  It is running W7 Professional(64bit). (single boot). After installing Rollback Rx, win 7 no longer boots.  Upon reboot, after the bios/dell logo, I don't get the 'windows starting up' screen any more.  All I have is a blank screen with a blinking cursor at the upper left corner.  No errors. While working with Dell hardware support, we accidently found that if we boot into diagnotic (F12) and, at the end the pre-boot assessment, choose to boot into diagnotic partition, it will actually boot Win7 successfully (and properly).  But, if we just let it boot, nothing happens. And, if I un-install Rollback Rx, it boots properly. So, it appears that Rollback Rx does not really work well with those Dell partitions (in particular the diagnostic partition). I am just wondering if anybody has any experiences/solutions/suggestions/advises for this issue. Or if you have any suggestions on disk imaging software, it is also welcome. Thank you again for the help.

ejn63 · Answer

You might want to contact the publisher -- there was a similar product called GoBack that came from Roxio and Symantec - that caused similar problems. They work fine with systems that have standard boot records but play havoc with those that do not.

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