Hi FireRed,

There seems to be a ‘Adware’ virus infection on your computer.I would advise that you start your computer into safe mode and run a malware scan so that it removes the virus infection. Please follow the steps mentioned below to start the computer into the safe mode and run the malware scan.

1. Restart the computer.
2. As the computer boots, press when the Dell Splash Screen appears.
3. Scroll down to option ‘Safe mode with networking’ and Click on ‘Enter’ button.
4. This will boot you into the safe mode.
5. Please refer to the link below to download, install and execute it to run malware scan tool.
   http://dell.to/15KymGK
6. After the scan finishes it should give the virus name please select the files and delete it and restart the computer to check for the issue resolution.

Please let me know if this helps.

As your advice, I downloaded the malware scan tool and used them. But no use, the error still appear. After short time turn on laptop, the top of screen down a gap. If I log off or restart, the screen become normal, but just short time. Like yoou can see on image.

1. Click on Start button.
2. In the search box type devmgmt.msc and then press enter.
3. Select the graphics card device and right click on it
4. Now select properties.
5. In the properties window, under Driver tab, click on Uninstall button.
6. Check “Delete the driver software for this device.”
7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.