I NEED HELP, COMPUTER CRASHED!!!

Question

Hi, I have a Dell Inspiron 1000, that I got for Christams 2 years ago.  It crashed yesterday, and comes with a blue screen talking about how it shut down to help save the computer...It will not let me get any farther, or even let me see what the problem is.  Does anybody know what to do?     *UPDATE*:  Now when I restart it, it goes to a black screen, and doesnt do anything

ejn63 · Answer

Can you get into setup (f2)?

Brave_Heart · Answer

Hi,

We will need to run Extended Dell Diagnostic test. Then you need to come back here with the result of this test. I will give you the link for complete information.

http://support.dell.com/support/edocs/systems/latd400/smen/diag.htm?c=us&l=en&s=dhs&cs=19#1109804

This will tell us what is the exact faulty part.

INeedHelpFast · Answer

Thanx for the help, but I finally got ahold of CHAT with an assistant, and they are having me send it in because it is a hard drive error.

Brave_Heart · Answer

Hi, I guessed so. All the best. Bye and take care.......

Locked Topics – Laptops General

I NEED HELP, COMPUTER CRASHED!!!

Was this post helpful?