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83716
December 7th, 2009 05:00
I need help getting my laptop to shut down, it's frozen on the "shutting down" page
I have a dell inspiron 1520 laptop with Windows Vista Home Basic. My Mom downloaded the Picasa program onto it last night, and since then, it won't shut down. I don't know if the download caused a problem or what is going on. I've tried to CTRL ALT DELETE it which did nothing, I have pushed the power button repeatedly, have shut the computer to see if it would shut down. I unplugged it to see if it would just run out of battery and restart, but that will take about 4 hours and I don't know if that will solve the problem or not. I looked the computer over, as with an older computer I had there was a tiny hold you could put a pen in and restart it, I did find a hold and put a pen it...it didn't do anything. If anyone has any ideas, I'd really appreciate it. I don't know much about computers. Thanks a lot. -Jen
apkobl
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December 7th, 2009 06:00
Unplug it from the outlet, turn it over and find the battery latch. Take out the battery. That will shut it down.
ieee488
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December 7th, 2009 05:00
I doubt that Picasa is what is causing your laptop not to shut down, but if you think so, surely the best thing to do is to uninstall it.
jlynnschaap
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December 7th, 2009 06:00
I can try uninstalling Picassa, but first I need to get my computer to unfreeze up so I can get to that point, any suggestions? If I let it run out of battery, do you think it will stop being frozed on the "shutting down" page? Any suggestions on that? Thanks, Jen
jlynnschaap
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December 7th, 2009 07:00
Thanks so much, that solved the problem! I appreciate your help -Jen
Stone159
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January 9th, 2016 18:00
Please help me!! My computer is froze and I can't turn it off