Community Manager

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56.9K Posts

August 1st, 2017 08:00

I doubt that the internal cable came loose. Getting to the touch cable means a complete LCD panel disassembly. Did you try deleting those hidden references, then restarting to see what New Hardware Windows found?

10 Posts

August 1st, 2017 09:00

You think If I delete the hidden Code 45 Reff's then it might work after I restart?

Community Manager

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56.9K Posts

August 1st, 2017 13:00

possibly...

10 Posts

August 1st, 2017 16:00

I tried it out and it did not work.  Are there any other suggestions?

10 Posts

August 2nd, 2017 07:00

Would checking the cable be the same process as detailed in this?

downloads.dell.com/.../inspiron-15-7568-laptop_service manual_en-us.pdf

Removing the Display Assembly?

Community Manager

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56.9K Posts

August 2nd, 2017 07:00

Then you are looking at opening up and checking the cable.Or sending it back to Dell for repair.

Community Manager

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56.9K Posts

August 3rd, 2017 07:00

That and in other places in the manual.

10 Posts

August 3rd, 2017 08:00

Where about would that be specifically?

Also, would it be worth resetting my computer?

Community Manager

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56.9K Posts

August 3rd, 2017 09:00

I thought you said earlier that an OS reset was not possible? Based on the pictures, it is a complete LCD teardown =

10 Posts

August 3rd, 2017 09:00

A restore is not doable, since i have no restore points.  I am going to retry an OS reset though.

If the reset doesnt work I will take it apart.

Hopefully that will work.

10 Posts

August 4th, 2017 07:00

Update, I did a full reset and the screen still isn't working.  Could you send me the full link to the hardware article?  The one I have seen doesn't go beyond the LCD removal from the base.

Can I assume it is a hardware issue now?

Community Manager

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56.9K Posts

August 7th, 2017 06:00

No. All you have access to is the Service Manual. You will need to search for a teardown on youtube.

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