Inspiron E1705

Question

My laptop (Inspiron E1705) is 4 months old and has been returned for repairs now 3 times.  Problem is when gets unplugged the screen goes dead.  Only way to get it up and working is to hard boot the machine.  All work is lost.  Dell has replaced the LCD, LCD cable, and now the system board.  The day I got it back I tried it and it immediately failed.... AGAIN !!  Now getting hardware malfunction.  NMI:Parity check/memory parity error.  System has halted message. Anyone ever had these similar issues?  I am now requesting a new laptop but as of now it's been 3 days and I've not yet heard back from the supv at Dell Support. Any ideas anyone?   Thanks !

dgkpcon · Answer

As a E1705 owner and have never had any problems with it,it is hard to believe this system was sent out this many times with all the probems.But the error you recieved is probably a hardware malfunction i would request a new laptop myself.Only problem with that is i would hate giving up my geforce go7900gs for the directx junk cards they have out now.

miblueyes · Answer

Dell has contacted me and they are going to send me a new laptop.  Yeah.... I've lived with this one far to long! Thanks for your help all.

Tasia Tonic · Answer

I wanted to respond with a big Congrats on your replaced laptop. I own the Inspiron E1705. I am a new business owner that is just trying to get by. We purchased what we thought would be the best item for the money. (It was alot of money). Now I blue screen with NMI parity check/ parity memory errors. They are getting worse by the day and I can not give presentations on this laptop as I have already lost too much. To lose a client because I blue screen in the middle of it would be horrible. I would however point to the brand name and say hey...what are ya gonna do? You trust and you getted blued!

Not in a position to replace this one yet, but with luck 08 will bring better luck and a screamin laptop!

what is the name of that other company that is making a big come back? Oh yeah! it is HP!

But congrats to you. :)

Message Edited by Tasia Tonic on 12-09-2007 10:46 PM

miblueyes · Answer

Well, I got a refurbished laptop replacement.  Doesn't seem right that mine went bad after being 2 months old that I cannot get a new laptop replacement.  Dell told me this was  my only option.  NOT a happy camper so I won't ever recommend Dell to anyone.  I think you are on to something with the HP.  Good luck and hope your Dell hangs in there for you for some time in 2008.   D

Tasia Tonic · Answer

HI Chris,             Thank you for the info. I believe that replacing any one of the components would be more expensive in the long run compared to purchasing a new laptop.   I just had a very interesting conversation with the BBB of Round Rock TX. Miss Morgan let me know that all complaints sent to Dell are rerouted to them in Round Rock so they can submit the information into their computer systems and Dell has to cover the costs of that for the BBB. Interesting.   This error message when googled brings up over 80,000 pages indexed speaking of this problem. My laptop had two recalls that I was never notified over. The Battery and AC adapter (must be the reason why it does not sound properly grounded at times). The Inspiron e-1705 went from the best to the worst laptop. At what point would Dell just do the right thing and issue a full recall on this system? Nvidia put out the last driver update for this video card in June of 06. I purchased my laptop in September of 06. Why would Dell put a video card in a machine and sell it months after the last driver update for support? These practices are highly questionable. Of course what is the use in fighting a big corporate giant like DELL? But I appreciate that you at least took time to read the message posted here. Have a great day! :)   soon to come...you can view this message on several other boards throughout the net!

DELL-Chris B · Answer

Tasia Tonic:

NMI Parity errors can be caused by memory, motherboard or even AC adapter. If you have an active service contract, contact Dell Technical Support for assistance:

http://support.dell.com/support/topics/global.aspx/support/dellcare/contact_us?~ck=ln&c=us&l=en&lnki=0&s=gen

If you have already contacted technical support and were unable to fix the issue, contact the Unresolved Issues department:

https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues_tech?c=us&l=en&s=gen

miblueyes:

Check your Private Messages.

Thanks,

Tasia Tonic · Answer

Hey Chris,                Someone from your India call center called me last night. He felt this problem was severe enough to escalate it to the Corporate team. He said someone would contact me within 24 business hours. I have not heard from anyone. How to I contact corporate support. I see that certain people at Dell are trying to help....But I still have gotten no where and this is costing me money every second this problem exists. Can you let me know if there is a way to contact this corporate team? Thank you.

ccpd666 · Answer

Just wanted to weigh in on this, I know I am a little late but I recently discovered this site.  I bought my 1705 in July of '06, and with about a month left on the one year warranty I started getting the same parity error.  I sent the laptop off to be fixed and they said it would take a week.  2 and a half weeks later I got my laptop back.  I got it out of the box fired it up and 15 minutes into my usage, same error pops up.  I immediately call Dell back and they say I have to reformat my hard drive.  I had googled the issue and read many posts saying that reformatting did not resolve their issues and their was no way to back up my hard drive with the constant blue screen of death popping up.  Anyway while I am trying to get this resolved with Dell Tech Support my warranty expires and they want to start charging me for their service.  At this point I am livid.  Everyone I talk to on the phone is in another country and has no authority to do the right thing and authorize the repair or the replacement of my laptop and I am not paying for the repair for something that is their responsibility to fix (whether they realize it or not...).  Needless to say for the past 9 months I have a $2000.00 paper weight.  Dell has slowly degraded in both product and service, 7 years ago I would have told you 'you couldn't get a better product'.   Today I wouldn't recommend them to my worst enemy.  I have a Dell dimmension 8200(2003), a XPS 710(2007), a Inspirion 1705(2006), and a Gateway(first computer I ever bought in 1998).  The Gateway is the only one still working.

mzhobbs4e · Answer

You know I agree with you dell laptop are no good. My laptop will not boot i keep getting this black screen. I have had it fix twice and that's not for free. And  as for the recall no one call or e-mail me about the recall and when i check for recall it said there was none for my laptop i have a INSPIRON E 1705 an I am going to sale it which I hate to do cause it was a gift but i gave my IBM to my daughter and she has not had any problems I should have give her this one

romawh · Answer

I have never been so disgusted with a company's customer service.   I have been on the phone with 5 different reps and 3 managers trying to resolve the memory parity error on my son's Inspiron 1705.  A total of 8 hours of my life has been spent talking to offshore resources reading a script and putting me through the same memory diagnostics, power drain, driver downloads, etc and still the blue screen of death with the NMI:  memory parity error exists.  Now, they are sending me new memory cards and I know those won't resolve the issue!!!!  They will not send a rep to my house unless they identify the parts, they will not even consider allowing an RFA number to send the laptop back to them, they will not consider a replacement.  They seem to be aware of the issue but no clear answer on root cause or how to resolve.  I am so livid.  I spent a lot of money on this (2000.00) and know after 18 months it is absolutely useless and I get to spend my evenings talking to Dell's outsourced helpless desk!!!!!  I will never purchase DELL again and I will personally tell as many people as I can about this awful experience and encourage them to not transact their business with DELL.  Had issues with my son's XBOX 360 and MICROSOFT doesn't even question.  They send a box to return the unit and they send a new unit back.  Now that's customer service!!!!!  Will post again after I receive the memory and determine if that is the cause of the parity error.

Tasia Tonic · Answer

Sorry to hear that yet another Dell system has the Parity problems. The company has a parity memory problem! I tried changing the ram but that does not help. What I do know is that to check each part of a laptop to solve this particular issue it was easier and worth my time to just buy a new Hewlett Packard laptop and I love it! Wish I had a better update for you. Good luck with your new system though.

It might be good to tell you that Canada (yep the country) (has a word that can't be said here) for faulty and negligent design against Dell currently and also the (Really big guy that I can't name) in NY is looking into it as well. I found those on different news sites about Dell. I just hope a few of their stock holders see the thousands of posts. I have stopped at least two dozen friends, clients, and people I don't even know from buying Dell so far. There is just some kind a justice felt when they go the other way. HA!

OMG...update I just had to re-update this message because this Dell company is running scared out of its mind lookings at words that offend them. *face plant into keyboard* hahahahahaha

Ron_28 · Answer

HI, I just posted in the general forum and found this post.

I also started to see this parity error. It has only happened while I play my video game "WOW" but it has happened quite frequently now prolly 10 times in 2 weeks. Has this issue ever been root cuased or am I just out of luck? I don't have new money to buy another notebook so I want to know if their are parts i can replace.

My computer is E1705, 2 gig crucial, 80 gig sata 7200 rpm, 7900gs 256

XP Pro - Fresh install - Lastest nvidia drives - service pack 3.

Also anyone think this could be heat issue?

Also AC adapter I have replaced 2 times ....I heard these also had issues and only last about 8 months.

Thanks Ron,

Tasia Tonic · Answer

AHHHH! I am so sorry about your issues. Yeah, I gave up on the comany doing anything about this. It is too expensive to even troubleshoot the components on a laptop compared to buying a brand new HPbrand than to try and fix it. Sorry for the little hint at certain words. They don't allow us to say things that may make people think their comps are crud. :smileyvery-happy:

Locked Topics – Laptops General

Inspiron E1705

Was this post helpful?