Unsolved

This post is more than 5 years old

1 Rookie

 • 

99 Posts

3822

December 21st, 2016 02:00

Installing windows 7

I am trying to install windows 7 x64 on my Dell xps 15.  It is throwing this error though: "A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now. Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step."  I unzipped the contents of this zip (downloadcenter.intel.com/.../Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver to a usb stick, but I still get the same error message.  Please advise.  

When I do a list disk in diskpart, nothing is showing up.

I also notice when I plug in the USB stick with the driver on it, the USB stick does not show up when I click the browse button.

11 Legend

 • 

87.5K Posts

 • 

321.3K Points

December 21st, 2016 02:00

If this is a Skylake system (6th generation Core CPU), see

www.dell.com/.../SLN300564

11 Legend

 • 

16.1K Posts

 • 

65.9K Points

December 21st, 2016 06:00

Use up to date installation media such as Windows 10 RS1 or Windows 7 Media Refresh 2016:

http://en.community.dell.com/support-forums/software-os/f/3524/t/19999620 

11 Legend

 • 

87.5K Posts

 • 

321.3K Points

December 21st, 2016 12:00

What exactly did you try?  What model system is this?

1 Rookie

 • 

99 Posts

December 21st, 2016 12:00

I tried this, and the HD still does not show up.  

11 Legend

 • 

87.5K Posts

 • 

321.3K Points

December 21st, 2016 13:00

There's more to it than that - you also need the NVMe drivers loaded onto the install image.  Assuming you have a valid, unused WIndows 7 product key (or purchased the system with Windows 10 Pro and therefore have downgrade rights), you need to follow through the entire procedure detailed here:

www.dell.com/.../SLN300564

and build a complete, new installation media set for Windows 7.

Also of note:  because Windows 7 doesn't support the power management features of the Skylake chipset, expect the system to run hotter and the battery runtimes to be shorter than they are with Windows 10.

1 Rookie

 • 

99 Posts

December 21st, 2016 13:00

xps 9550.  The link in the article you referenced was what I used (downloadcenter.intel.com/.../Windows-7-USB-3-0-Creator-Utility).  

No Events found!

Top