Done that and after a successful installation (according to the message i got) when I click on the webcam icon I get the vertical bar as before but with less option than before (did i have a newer driver?).
The options to add details to the picture like hats, moustache....are gone and still when clicking on Quick capture i get the message:
a webcam was not found or is not working properly. By the way, the microphone is gone too, but i guess it is joined with the camera?
The driver for the webcam listed on the Drivers download page is just that, a driver - only. The features you are talking about are installed using the Dell Webcam Manager CD. If you did not receive one, contact Tech Support and request it be sent out.
I don't understand how come the camera was working until sometime ago and now is completely unrecognized by the system. I have a cd rom that came with the laptop called QuickCam for Dell Notebook OEM release v9.6 for Windows XP.
Now, I did the optional upgrade to Vista offered by Dell at the time of purchase and now run Vista Business. The WebCam was working fine even after the Operating System switch, I just had to download the driver for Vista.
What should I do now? Install the camera again from the cd and then the Vista driver? How do I clean completely the laptop from everything concerning the webcam so I can reinstall it from scratch?
What you said has happened, i uninstalled the camera from the Program and Features in Control Panel and tried to reinstall it with the cd i have but of course it didn't work as that is for XP.
I really don't understand, it worked after I moved to Vista.
Anyway, I live in the UK, can you give me a link where I can ask for the CD? The support site looks like a labirint to me! Also, I have seen on US support site that they only send cd of the original operating system installed on the computer, that won't be of much help!
Since you upgraded to Vista via Dell, this should still not be an issue. Contact support, explain this to them and request the vista version of the quickcam for Dell Notebook CD. Be polite and it shouldn't be an issue. Typically when Dell sends out replacement CD media they ship it next business day.
Installing the software from the CD wont work as its written for XP and not vista. If it does install, its not going to run properly as it will be running in compatibility mode.
Once you have the vista version of the software, uninstall whatever you see relating to the webcam in Programs & Features control panel and then insert the CD and reinstall the software. Once the software is installed, download the webcam driver portion from the Drivers page for your system and install to ensure you have the latest driver. You should be good to go at that point.
ks like the link is dead on the UK site for the backup request discs. I would just call ;) hang in there - shouldnt be a problem once you talk to someone.
Yeah since they typically send out the replacement set for the OS the unit originally shipped with, you stand a better chance with just contacting XPS Support via voice line and requesting the vista version since you did in fact upgrade to vista via Dell.
U.K. XPS Premium Support is available 24x7,
0844 338 1888
The link to the request link for original replacements is here:
after 56 min on the phone with Dell support the problem is still there, and I don't want to think of how much it costed me. The attempts they did were exactly the same ones I had already done a few times.....Can I get a job at Dell support then??
About receiving a cd with the webcam software for Vista...they only send the software for the original software. But if it was Dell to encourage the upgrade toVista! Really disappointing.
Does anyone have a copy of that software? Is there another way to get it?
TheRealFireblad
3 Apprentice
•
4.6K Posts
0
September 20th, 2008 13:00
tomcat10
24 Posts
0
September 20th, 2008 15:00
Done that and after a successful installation (according to the message i got) when I click on the webcam icon I get the vertical bar as before but with less option than before (did i have a newer driver?).
The options to add details to the picture like hats, moustache....are gone and still when clicking on Quick capture i get the message:
a webcam was not found or is not working properly.
By the way, the microphone is gone too, but i guess it is joined with the camera?
MXG071
6 Posts
0
September 21st, 2008 05:00
The driver for the webcam listed on the Drivers download page is just that, a driver - only. The features you are talking about are installed using the Dell Webcam Manager CD. If you did not receive one, contact Tech Support and request it be sent out.
You can also use this link:
https://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form
tomcat10
24 Posts
0
September 21st, 2008 07:00
Hi,
I don't understand how come the camera was working until sometime ago and now is completely unrecognized by the system.
I have a cd rom that came with the laptop called QuickCam for Dell Notebook OEM release v9.6 for Windows XP.
Now, I did the optional upgrade to Vista offered by Dell at the time of purchase and now run Vista Business. The WebCam was working fine even after the Operating System switch, I just had to download the driver for Vista.
What should I do now? Install the camera again from the cd and then the Vista driver?
How do I clean completely the laptop from everything concerning the webcam so I can reinstall it from scratch?
Thanks
tomcat10
24 Posts
0
September 21st, 2008 09:00
Thank you.
What you said has happened, i uninstalled the camera from the Program and Features in Control Panel and tried to reinstall it with the cd i have but of course it didn't work as that is for XP.
I really don't understand, it worked after I moved to Vista.
Anyway, I live in the UK, can you give me a link where I can ask for the CD? The support site looks like a labirint to me!
Also, I have seen on US support site that they only send cd of the original operating system installed on the computer, that won't be of much help!
MXG071
6 Posts
0
September 21st, 2008 09:00
Since you upgraded to Vista via Dell, this should still not be an issue. Contact support, explain this to them and request the vista version of the quickcam for Dell Notebook CD. Be polite and it shouldn't be an issue. Typically when Dell sends out replacement CD media they ship it next business day.
Installing the software from the CD wont work as its written for XP and not vista. If it does install, its not going to run properly as it will be running in compatibility mode.
Once you have the vista version of the software, uninstall whatever you see relating to the webcam in Programs & Features control panel and then insert the CD and reinstall the software. Once the software is installed, download the webcam driver portion from the Drivers page for your system and install to ensure you have the latest driver. You should be good to go at that point.
Hope this helps!
MXG071
6 Posts
0
September 21st, 2008 09:00
MXG071
6 Posts
0
September 21st, 2008 09:00
Yeah since they typically send out the replacement set for the OS the unit originally shipped with, you stand a better chance with just contacting XPS Support via voice line and requesting the vista version since you did in fact upgrade to vista via Dell.
U.K. XPS Premium Support is available 24x7, 0844 338 1888The link to the request link for original replacements is here:
https://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form
tomcat10
24 Posts
0
September 25th, 2008 11:00
Well,
after 56 min on the phone with Dell support the problem is still there, and I don't want to think of how much it costed me.
The attempts they did were exactly the same ones I had already done a few times.....Can I get a job at Dell support then??
About receiving a cd with the webcam software for Vista...they only send the software for the original software. But if it was Dell to encourage the upgrade toVista!
Really disappointing.
Does anyone have a copy of that software? Is there another way to get it?
Thank you