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July 24th, 2014 20:00
Intermittent Sound
Hello All,
I am trying to fix my mother's laptop; it is a Dell Inspirion 15R N5110 64-bit. I've just completed a multitude of software/driver updates, and am now experiencing some issues with the sound. I KNOW for a fact that the speakers work; however, once put into sleep mode and turned back on there is no sound. We can get the sound back after restarting the computer, but we are looking for a fix that keeps the sound working no matter what. Any help would be greatly appreciated. Thank you in advance!
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Jim Coates
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July 24th, 2014 21:00
There has been a recent Windows update that is causing widespread havoc with audio. Here are the 2 solutions that forum members have reported so far.
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1st POSSIBLE SOLUTION
Forum member countiss wrote that it is due to Microsoft....
"Update KB2962407, which that states it fixes "Shortened battery life when an idle audio device is not turned off on a computer running Windows".
You do not have to do a System Restore to get rid of the Updates; easier to go to Windows Update, View Update History. On the top of that screen, click on Installed Updates. Then just right-click the update you want to uninstall."
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2ND POSSIBLE SOLUTION
Forum member natakuc4 says that updating to Windows 8.1 will fix it. He wrote:
"If you are still on Windows 8.0. You should upgrade from Windows 8.0 to Windows 8.1. See the instructions here:
http://dellwindowsreinstallationguide.com/download-microsoft-windows-and-office/download-microsoft-windows/upgrading-to-windows-8-1-from-windows-8-0-via-the-microsoft-store/
Uninstall the audio and video drivers before the update. After the update uninstall the network and chipset drivers and get the Windows 8.1 (WB64A) drivers.."
You can get the drivers he mentions either from your model's support page after you select 8.1 as the operating system in the selection box, or you can get them from Dell's ftp server, where they are named "WB64A" and "WB32A", meaning 8.1 64-bit and 32-bit.
http://ftp.dell.com/published/Pages/index.html