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17376
November 4th, 2013 08:00
Keyboard and mouse not working
I'm using dell xps l502x Win 7 once i logged into it within 1 min keyboard and mouse freezes.In that 1 min I can use my laptop i can access everything but after that I min nothing can be done.
Gimme a solution ASAP.
Thanks in advance.
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DELL-Manshu S
6 Operator
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2.2K Posts
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November 7th, 2013 09:00
Hi commandahunta,
Please perform clean boot to isolate the issue. Refer to the link given below:
http://dell.to/17z4TAa
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here
DELL-Manshu S
6 Operator
•
2.2K Posts
0
November 4th, 2013 09:00
Hi commandahunta,
Please check if the issue persists in safe mode.
Restart the system and tap F8 for Advance Boot Options, Select Safe Mode and hit enter.
Please use your system in Safe Mode for some time.
If the issue persists, in Safe Mode also, connect an external keyboard or mouse and let me know if it also stops responding in 1 minute.
Thanks & Regards
Manshu S
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here
commandahunta
3 Posts
0
November 5th, 2013 03:00
Laptop works fine in the safe mode but still the problem persists in normal windows mode.
Thanks for your reply.
commandahunta
3 Posts
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November 17th, 2013 07:00
I cant change my MAC address using Linux.
What I have to do to change it ?