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December 19th, 2010 13:00

Keyboard and typing problems

Hi,

I have a Studio 1535 (purchased March 2009), which developed a keyboard problem yesterday. Certain keys trigger multiple or incorrect characters, such as:

  • Typing "i" produces "pi"; holding "i" down produces "piiiiiiiiiiiiiiiiiii"
  • Typing "p" produces "pi"; holding "p" down produces "piiiiiiiiiiiiiiiiiiiii"
  • Typing typing "[" or "]" produce "[]"
  • Typing "k" or ";" produces ";k"
  • Typing single quote (') also triggers the ALT key
  • Typing "," produces "\,"
  • Typing "8"  or "0" produces "08"

I confirmed these using the keyboard test in the Dell Support Center software, and also connected an external USB keyboard which worked fine. To help troubleshoot, I sprayed a few brief blasts of "air in a can" through the keys, which did not help. I have also not installed any new software or made any system changes in several months. At the moment, I suspect it might be a keyboard hardware failure.

Are there other tests to verify that this requires a replacement keyboard? If this is a hardware problem, can I purchase a replacement keyboard from Dell?

Thanks for whatever help you can offer,

Mike

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December 19th, 2010 14:00

Yes, it sounds like you need a new keyboard.  If it's not backlit, here's one option:

http://www.parts-people.com/index.php?action=item&id=5652

IF it is backlit,

http://www.parts-people.com/index.php?action=item&id=5656

2 Posts

December 20th, 2010 13:00

Wow! Thanks ever so much for the rapid response. I suspected as much, and ordered a new keyboard. Thanks again!

 

Mike

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