Correction: I may have eluded to Dell actually helping with the replacing of the keyboard, when in fact they will help you diagnose, and help you in ordering another.
First thing is to check if your laptop is still under warranty. Go to Dell.com/support. Choose Warranty status and enter the service tag.
You can also view technical manuals for your model in the event you need to replace the keyboard, which for the somewhat technical savvy is not all that hard. I've done it several times.
If indeed you need to replace the keyboard, Dell has a nice Live Chat option to have someone walk you through the process.
What OS are you using (i.e. XP, Vista, Windows 7)?
Whichever it is, all I can think of, is reinstalling/updating the chipset drivers?
Did you get discs with the laptop? There should've been a 'Chipset Drivers' disc among them? Use that.
If you don't have discs, you can get the drivers off the 'Drivers & Downloads' page on the Dell website. Choose the service tag option if you have one. Hint: Save the page you're taken to in your favourites/bookmarks for future reference, because it'll remember your service tag number, and open the same page every time you visit it :emotion-5:
If you don't know your service tag number, use the 'Choose a Model' option, and simply follow the prompts through to the Latitude D630 drivers page.
Be sure to select the appropriate OS, before *downloading drivers*.
**** Don't use the Dell Download Manager! It's known to cause all sorts of different problems.
Choose the browser option instead.
If reinstalling/updating the drivers doesn't help, and nobody else can offer alternative suggestions, you may be out of luck, unfortunately :emotion-6:
Your only hope then, is that a local computer repair shop can offer to take a look at it for you.
Check how much they're asking first though - both to look at it, and also to repair it (if they think they can).
sharkman45m
3 Posts
0
December 8th, 2009 11:00
Correction: I may have eluded to Dell actually helping with the replacing of the keyboard, when in fact they will help you diagnose, and help you in ordering another.
sharkman45m
3 Posts
0
December 8th, 2009 11:00
First thing is to check if your laptop is still under warranty. Go to Dell.com/support. Choose Warranty status and enter the service tag.
You can also view technical manuals for your model in the event you need to replace the keyboard, which for the somewhat technical savvy is not all that hard. I've done it several times.
If indeed you need to replace the keyboard, Dell has a nice Live Chat option to have someone walk you through the process.
TheRealFireblad
3 Apprentice
•
4.6K Posts
0
December 8th, 2009 11:00
Welcome to the forums :emotion-21:
What OS are you using (i.e. XP, Vista, Windows 7)?
Whichever it is, all I can think of, is reinstalling/updating the chipset drivers?
Did you get discs with the laptop? There should've been a 'Chipset Drivers' disc among them? Use that.
If you don't have discs, you can get the drivers off the 'Drivers & Downloads' page on the Dell website.
Choose the service tag option if you have one. Hint: Save the page you're taken to in your favourites/bookmarks for future reference, because it'll remember your service tag number, and open the same page every time you visit it :emotion-5:
If you don't know your service tag number, use the 'Choose a Model' option, and simply follow the prompts through to the Latitude D630 drivers page.
Be sure to select the appropriate OS, before *downloading drivers*.
**** Don't use the Dell Download Manager! It's known to cause all sorts of different problems.
Choose the browser option instead.
If reinstalling/updating the drivers doesn't help, and nobody else can offer alternative suggestions, you may be out of luck, unfortunately :emotion-6:
Your only hope then, is that a local computer repair shop can offer to take a look at it for you.
Check how much they're asking first though - both to look at it, and also to repair it (if they think they can).