KEYBOARD problems

Question

I have a brand new INSPIRON 6000 that has a faulty keyboard  when I type m i get m7  ... same thing happens on several keys.   New keyboard on backorder for 3 weeks so I decided to return, but nothing is easy with DELL they can't even get the dispatch order right!   I am a very, very , very dissatisfied customer!

Rajesh_NK · Answer

Hmmm that is too bad, what exactly happened? where you not able to return the system or is that Dell was not able to replace the keyboard??

Barbara53 · Answer

Getting help from Dell is like pulling teeth!! I can't believe what you have to go through to get a human on the phone!! After finally going through all the bull and finally getting to waiting for a human, waited 10 minutes then got cut off. I've emailed them but no answer yet. I thought they were suppose to be available 24 hours??? Sure isn't like they advertise on tv. The only thing wrong with my keyboard is the d key is faulty, the d doesn't always type when I hit it, then I have to hit it several times to get it to appear. There is nothing else wrong with the keyboard. It seems simple but apparently not since I can't get any help. I guess there is no easy solution an will probably have to get a new one. My warranty expires in 11 days!

chitown777 · Answer

One of the problems with Dell service is you never speak, or chat, with the same person.  Each person half hartedly reviews the case and provides feedback without understanding the problem.  The information they give conflicts with the prior resulution.  One person told me my part was shipped overnight, another told me the voice message I received to inform me of the backorder was incorrect, at least 2 rep said they would expedite my order and I would have it with in 24 hours.  IT'S all bull, they just say what you want to here and don't resolve the problem!!!

Rajesh_NK · Answer

Now i understand the problem, the key D has not broken or fallen off, but just not working also you have warranty for another 11 days, i would suggest you to contact Dell and ask them to replace it, i dont think why they should not be doing that...   Regarding the phone time that you are on hold, it is a very common issue... once i was told that they are working on it and the best time to call them would be in the night time and get your work done.. time to wait would be much more less.   As the problem was reported before the warranty is expired they should be replacing the keyboard even if the warranty has expired..   However as you have had so many problems check with the tech support if they can do something about it...  Message Edited by Rajesh_NK on 08-31-2005 08:27 PM

drfoo2000 · Answer

I've been waiting for a new keyboard (which i'm paying full for) for 3 weeks or so now. Keyboard is totally wrecked, got spilt on. Thier supplier is totally out of product. I imagine its the same for yours

chitown777 · Answer

Yep, just got my new KB today after a 3 week wait.  However it's too late since I just returned my PC yesterday.  I told them to cancel the KB order when I got the credit auth number, but they can't even get that right!   I know they were assembing and shipping the 6000 for the last 3 weeks so why can't they just take 1 off the assembly line to keep a customer happy?

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KEYBOARD problems

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